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First Eye Care West Plano

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Plano, United States

firsteyecarewestplano.com
Eye care centerContact lenses supplierOpticianOptometristSunglasses store· Optometrist· Contact lenses supplier· Optician· Sunglasses store

First Eye Care West Plano Reviews | Rating 4.6 out of 5 stars (5 reviews)

First Eye Care West Plano is located in Plano, United States on 3405 Midway Rd #421. First Eye Care West Plano is rated 4.6 out of 5 in the category eye care centercontact lenses supplieropticianoptometristsunglasses store in United States.

Address

3405 Midway Rd #421

Phone

+1 9728012727

Amenities

Gender-neutral toiletsToilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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Elena Castelli

I don’t know where I should start: I walk in to this location and I get checked in. The eye tech guy who does the exam and the eye test is always fantastic but is the only part that was good about my visit. I do my eye visit with dr Bailey and get my new contact prescription. Here is when the problems begin: they sit me down to check out and pay. I politely ask for my contact prescription (because I get my contacts elsewhere) and dr Bailey tells me that sure I can get it but asks me why I need it. I tell her in front of the office staff members (3 people), that I use 1-800 contacts and I prefer ordering them myself. Everyone turns and looks at me if I said something that offended them. The guy who is helping another employee make a purchase looks dead at me and says, “ oh we can get them for you, price match them and send them to your house”, while looking at me up and down and giving me the elevator look, judging me. I declined. I told them I prefer to order them. Next, Dr Bailey says, “we prefer to order them for you because we don’t know what Cambodian warehouse they are coming from and the batches are not consistent with other ordering them though 1-800 contacts.” She says that in front of all employees. I have never felt so disrespected to ever. Every time I go and try to get MY prescription they always refuse to give it to me and always has an excuse of why I can’t receive it. Lastly, the guy who was checking out the other employee heard the phone rings and tries to answer it but the person hangs up and says in front of me at the check out counter to the dial tone on the phone,” oh thank you so much for hanging up on me I really do appreciate it”, in the most sarcastic and snarky tone ever. I guess they don’t have any customer service skills or respect for any type of customers. Maybe it is best for this location to take a class on professionalism and customer service. Will be call corporate and complaining.

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misphit72

Dr. Bailey is so kind, caring, professional and thorough. The staff are equally nice and attentive. I had gone to First Eye Care on LBJ since 1994. When I moved up North of 121, I was worried about changing eye doctors but saw this First Eyd Care was affiliated with my old one (not all are) and it was a seamless and stress relieving transition. I am blessed to have found such a wonderful eye doctor.

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Navilina Bern

The optometrist is lovely, but I waited 3 months for the glasses to be ready, understand with the whole Covid situations but there's literally no communication after I placed the order and no apologies given for the long wait and no communication initiated from the staff after placing the order. No effective communication and left clueless. Disappointed.

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rita ratcliff

Wonderful place. They take good care of my eyes

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LaToya Thompson

The staff at this location is helpful, friendly, knowledgeable, and fun! Dr. Bailey is the best eye doctor I have been to. I have more understanding about my eye health and how to resolve minor discomforts. Plus, the frames selection is top-notch. I always enjoy finding the best frames for style and comfort.

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