Fleet, United Kingdom
10 Thapa Close, Church Crookham
N/A
+441252917326
I wish it was possible to give this company 0 stars. Absolutely atrocious. Vicky Cousins, the owner, is a scam artist. I placed an order 4 weeks ago. It never arrived, yet she took the money from my account. I tried contacting her numerous times. When she EVENTUALLY replied she said the "owner" - which I know to be herself - was "ill" and that was why the item hadn't arrived. The "owner" was well enough to take my money though, funny that. She assured me I would be refunded. That was 2 weeks ago. I still have no refund and no order. Be rest assured, fellow victims, that I have contact Trading Standards, the Police and I'm also waiting for a call back from a newspaper reporter so that I can make sure the world knows what a pathetic excuse for a company this is. The fact that the website is still up and running and accepting payments is illegal. I hope you are aware of that Vicky. Trading Standards and the Police have informed me that myself and any others victims have a very strong case against you. I suggest you start handing out those refunds before you end up behind bars for fraud. I have been contacting you solidly for the past 4 weeks now. Please do not be naive enough to think that I'll eventually give up. I won't. I'm now doing this for every other poor unsuspecting victim whose life you have made a misery by gaining their trust and then stealing their money. I will not stop contacting you and getting every higher authority involved until I have my money back.
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This company takes your money and doesn't deliver and do not respond to phone calls or emails - DO NOT USE THEM THEY ARE FRAUDULENT!!! The website is lovely and it's a nice idea, but do not be lured in as you WILL be disappointed. I wish I had seen all the other reviews here before I ordered a gift for a friend. I used PayPal and have opened a case against them and am in the process of reporting them to trading standards. Shame on this company.
Do not deal with these people - took our money and didn't deliver an important gift to someone who wasn't well. Twitter account closed and do not answer the phone. Have submitted PayPal claim. They put the 'crook' into their address at Church Crookham. I'd give them no stars if I could. AVOID!!!
Absolutely STAY AWAY from this shower of SHITE!!!! They delivered 2 of the 3 gifts that I paid for. The recipient never knew who had sent them as there was no "from" information included in the package. I have tried endless times to call but no reply, just a message "please call later". I ent an email but guess what? Yes, NO REPLY DO NOT, NOT, NOT, GO ANYWHERE NEAR THEM. There are plenty of decent, reliable, gift companies out there...use them. in the meantime, I shall be contacting Trading Standards Only giving it one star as you cannot give it none!!!
On 23rd December 2014, I ordered and paid for 2 bottles of wine to be delivered to a friend for Christmas. We are now the 8th January 2015 and she still hasn't received anything. I understand that parcels can be stuck in the post etc... but what I object to is that I've had no reply to my emails or phone calls. I left messages (as nobody ever answers the phone) and no one has contacted me yet! NOT HAPPY!
I have used this company before but quite a while ago and never had any problem before. I presume the company has now changed hand because the service is totally different. I ordered a gift to be delivered to a friend on 9/5/15 - in plenty of time for what this gift was intended for. Today (19/5/15) my friend still hasn't received her gift. The message on the gift will make no sense whatsoever if it were to turn up now :-( I have e mailed and had no reply. I have called and just keep getting a message saying 'please call back later' so not even an option to leave a message. This is terrible service! Can someone PLEASE contact me and give me an update on the order. You've had my money for 10 days now!
Absolutely wish I'd checked the reviews for this company before I'd ordered from this SCAM of a company!!! Ordered from them, received a confirmation e-mail, the money went out of my account but my friend NEVER received the gift!! I e-mailed them, once from my personal e-mail address and once from the contact us page on their website and NOTHING, no response. I called the number,and no one answered, after it rang, there was just a voice saying please try again or please call later, something like that...such a JOKE!!
DO NOT BUY ANYTHING FROM THIS COMPANY!! Disgusting service!! I ordered a product from them including first class royal mail delivery which never arrived. After a week of not receiving it I emailed them to ask where it was and did not receive an email back as well as this I rang them on the contact number to try and speak to someone about where my product was all of which ended with a recorded message saying "Please ring back later". After more than 10 phone calls to them I actually got through with someone picking up the phone however they put down the phone without speaking to me. I then contacted Citizens Consumer Advice who said I was more than entitled to a complete refund due to the company's terms and conditions and the best way to do this due to not being able to get in touch is to request a debit transfer back through my bank. This was an extremely easy way to get a complete refund from the company. I am absolutely disgusted by the service this company provided and will be reporting my experience to trading standards!
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