Florham Park, United States
128 Columbia Turnpike #101
N/A
+19733779366
Just horrible. Had a very simple issue that wouldn't go away with time, so I just needed someone to write a basic prescription. Came here because I figured "Doctors Express" implies something quick and simple. They make you pay as soon as you walk in so you're committed. Now you're stuck with them regardless of what comes after. Took an HOUR to see someone who wasn't even the doctor, only to have to wait longer after the completely unnecessary nurse exam. Had the simplest issue; just needed anyone to write this prescription. Keep in mind this was not a busy place. There were two other people there in the entire time (over an hour) I was waiting. Once they have your copay, they don't care what happens after. Awful.
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Terrible. Totally useless. My wife complained about her fourth day in a row with high fewer, severe body acne, exhaustion, headache in the middle of a terrible flu season. No amount of Advil could help anymore. Their so called doctor did not recognize her symptoms as a flu and prescribed her useless antibiotics and directed her to go to an emergency room if symptoms do not go away. They did not and finally we managed to reach our own family doc who, after just hearing her story for 20 seconds, immediately prescribed Tamiflu which lowered her temperature fast. What kind of an urgent care doctor that is? How hard should it be to recognize flue in the middle of a flu season in a patient with each and every flu symptom known to everyone? The place was empty in the middle of the worst flu season for a reason. There were just a couple of patients waiting. Their receptionist could not figure out our insurance for 30 minutes. He seemed like he’s doing this first time. He definitely did not know what he was doing. My wife could not go inside until he finally figured out our copay, which took him at least 30 min. The whole experience was surreal and extremely irritating. Never again will we go to this place. It’s medical License should be revoked. There is another urgent care right across the street and another one in east Hanover. They just can’t be worse than this one.
Positive experiences over 2 years between me and family. They were particularly helpful with a case of a friend of ours that visited using travel insurance. Overall I recommend.
I'm giving 2 stars because the man at the front desk/xray tech was very nice. The doctor was abrupt and unkind and rude. Waste of time and money.
If zero stars were an option I would have chosen it. My experience here was very poor. I wouldn't go there for even the simplest things after my experience yesterday.
Terrible - no idea what they are doing - not sure the doctor was a doctor / clueless.... we walked out in middle of so called exam. Do not waste your time.
AVOID AT ALL COSTS. There are plenty of other urgent cares in the area. I waited over an hour for them to tell me that they couldn't help me. I am assuming it was an office manager or someone of the like who tried to make all sorts of excuses including that the receptionist was new (even thought the person training him was there the entire time and not new). She also tried to blame the reason why it took them an hour to tell me on the fact that they are a busy urgent care facility. It was NOT busy at all. There were two people in front of me and only one other person waiting. There was absolutely no reason why it should have taken them an HOUR to realize that there was some sort of issue on their end in which they could not help me. Absolutely unacceptable. Right off the bat I told them that I could go to minute clinic in Chatham and they reassured me that they could help me and even took my payment. So after an hour of waiting for absolutely no reason, I ended up at minute clinic after all. I just wish I would have gone there from the start. I will never go back to this place ever again. And the customer service is horrendous.
Congratulations to the entire AFC urgent care team at Florkham park. Provided a humanized, prompt, efficient and effective service, impeccable! Emphasizing the empathy in care, which generates the confidence that becomes essential in a situation as unpleasant as being sick outside your native country. I am grateful for your work. Thank you! Lênina Amaral from Rio de Janeiro, Brazil.
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