Kissimmee, United States
7967 Sea Pearl Cir
N/A
+1 4073962233
We have used them to manage our properties for years until we finally were so frustrated on how they don't take good care of our homes and we have had guest complain on the way they look. I don't recommend this company to manage your homes. We have since switch to a better company that has pointed out all the things that have been neglected and been fixed.
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Terrible experience! Since we arrived at the property we have had nothing but problems. The house is filthy, we stayed in our van with our children for 5 hours in the driveway waiting for someone to take responsibility and help us. It came down to safety ultimately. 2 of our children have asthma and one of us, a disabled veteran, has COPD. The vents and the walls around them are black. The dust on the walls is hanging and above the doors is so thick you can see it from ground level. With no other choice and 1500 later we came in to stay the night. The property manager, this company finally after many many calls and texts came in at 1:00pm with his cleaning crew who he says were hired a month ago. He said that what we were complaining about is done at spring cleaning and it cost more to have that done. He also advised us that guests that grew up poor don’t complain about the things we are complaining about, they don’t mind. When asked about getting some type of refund he said that we have to talk to the person we booked through but if it was up to him he would not give any compensation for us spending the first 2 days of our vacation waiting on him and making sure we are here for them to do maintenance and cleaning. Unbelievable. Will not stay with them again and don’t recommend their property unless you grew up poor.
Horrible customer service and dirty properties! Mold upon mold. They don’t take responsibility for your concerns or try to make it right. Hair in the beds, some sort of “liquid” stains....old food on the comforters. It was disgusting.
I was very dissatisfied with the accommodations this year. There were small hiccups initially that we worked through but with the carpet being dirty was a major turnoff for me. I mentioned it to the manager and nothing happened. To pay what we did and to have to wake up to dirty carpet every single morning was not enjoyable. This could have been solved by simply cleaning the carpet while we were at Disney and running a fan to dry it even if it took a day and a half would have been better. I also requested that the manager give me a call and it never happened.
I had the most amazing time staying at Florida Dream Homes, 2269 Wyndham Palms Way, Kissimmee, FL 34747. My nephew had his wedding at Disney and we booked this house because it was like 10 mins away from were the wedding was. Everything was great the house was clean the pool was clear the water did not have a lot of chlorine in it everything was so inviting. Since Me my sister my niece and Mom enjoy clean eating we were able to prepare our food the way we like it, we did eat out a couple of times everything was like mins away. I could not have picked a better place to stay for a week of fun and relaxation. Just Lovely in every way! This was a stressful time for my sister to give her first born son and only son away you let me pamper her to ease the letting go process. Thank you Thank you Thank you Lance and Karin for giving us a beautiful trip one we all will remember!
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