Ellen Grove, Australia
462 Waterford Rd
N/A
+61732712565
We have been using them a few times now and we are satisfied with them. The only thing is that they only accept cash for payment.
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I left my cat and 3 dogs in their care for 6 days, they were attentive to each animals need with respect to their behaviour and dietary needs. Very friendly people, great service and great value for money. I’d highly recommend them.
ABSOLUTELY HORRENDOUS! We walked out despite them holding our deposit. Couldn’t do that to our cat. AVOID AT ALL COSTS!!!!
Great cattery, we have 5 cats and they were well cared for and came home very happy
We have been customers of this business for YEARS. I cannot speak highly enough of them. Not once in all that time have we been mislead about pricing, or experienced anything other than care for our animals over and above the baseline expected. They DO operate on a cash-only basis, most of the time, that isn't unheard of, but not solely cash-only. We have paid directly into a bank on occasion. They are incredibly flexible, for which we are very grateful, as they understand that peace of mind for the owners is vital to enabling a customer to enjoy their time away from their pets. I can only assume if someone has been given a "vague quote" it's because they gave a "vague" scope of the duration care and I've no idea why anyone would expect to pay less for the service they've received, than they should do. Since the pet is the only leverage the business has for dealing with what sounds like a very aggressive customer, I can hardly blame them for refusing to return the pet until the full account has been settled. These people have the highest integrity and I will not stand by and allow such a caring business to be slated by a so-called customer (and this business has been the recipient of a number of malicious fake bad reviews, so I'm dubious) who claims to have accepted a "vague quote" (Really? Who is stupid enough to accept a "vague quote"?) and then cried foul when it didn't pan out for them.
The kennels were clean and comfortable for your pets. . . Not too sure about the operates I think they could be a little more friendly. My opinion.
Lovely staff. Plenty of photos to see you pets playing. Clean and tidy.
Could be abit better
Deli
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