Forest, United States
Dillard Dr
N/A
+1 8008272231
No delivery
Wheelchair-accessible car park
We make the best candles around! Crackles while it burns!
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Awesome
I love working here awesome people easy work
We put in an order in October of last year with Sandra Celli of Don Mar Sales for 1 shipment of candles totaling 4310. She promised us it would arrive by Christmas. That never happened. After weeks and weeks of communication with Sandra, candle company, and the shipping company, it turned out the shipping company lost most of the order. Over 57 boxes containing candles lost. At this point Sandra stopped answering our phone calls or emails. Meanwhile Virginia Candle Company is calling and asking me to authorize another order totaling 3531.50. I tell them no, explain the situation with my original order, and tell them all I want is my remainder. Several weeks pass and we get another shipment which we expect to be the remainder. It turns out it's the 3531.50 order and the delivery driver left it outside of our store. We call and speak to a manager and he tells us Sandra ordered another duplicate order for us. How can she do this? We only signed paperwork for our original order and that is all we needed. We paid in full for the original order that i did not fully receive and now they are forcing me to pay for a duplicate order I never authorized. Threatening me with collections. Not to mention they are not willing to give me a refund for damaged candles because their sales agent didn't answer my calls and notified them in time.
The Ribbon candle does not burn all the way across. The wood wick candle is fine. Maybe you should make a ribbon out of a woodwick .
I purchased one of your wood wick soy candles and first off I just love the fragrance oudwood, one of the nicest I have ever purchased. However I find the candle burns with black carbon (which stains ceilings) , due to the wood wick of course. Yes, the wick has been trimmed and the candle burns out of drafts as suggested.
I love the Woodwick candles. However have just had a terrifying experience with a Ribbonwick! Got so hot after only an hour, all of the wax melted and the jar and shade broke, leaving a river of wax running off the surface and flames leaping high!
They smell great but they don't burn all the way down
Deli
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