Fort Lee, United States
1400 Mahone Ave
N/A
+1 8002758777
Delivery
Wheelchair-accessible entrance
Understanding and taking into account the current world climate, this is by far one of the worst USPS locations I’ve ever utilized. Letter carriers on certain routes do not meet USPS requirements for lifting packages and will instead leave a slip in your mailbox saying they “attempted delivery” when in fact the package was never loaded for delivery and was left at the office. The redelivery slip is actually a notice for you to go pick up your package, and it’s not correctly labeled with the actual USPS that your package is at. The slip tells you it is located at 3131 S Crater Road in Petersburg and going there they will tell you that the Letter Carrier used the wrong slip with incorrect address. If you’re unable to meet employment requirements and deliver packages UNDER the weight lifting limits, you should not be performing that job. I’ve now been standing in line for over 40 minutes with six people in front of me, four people behind me, while many have others have walked in and left. Initially there were two employees at the counter and after helping just one person they walked away leaving one employee for a growing line. The day after a federal holiday where your business is closed should be a day they expect to be busy, however they’ve done nothing to mitigate things. Management and hiring need to be looked, as this government run business on a military installation is simply failing miserably. EDIT: Still waiting 23 MINUTES LATER. In 5 minutes I’ll have stood in line for an hour. This is beyond absurd.
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If I could give less than one star I would. I have lived on post for 2 months now and received two pieces of mail. I’ve tried to call and no one has answered or I get the 800 number that does not help at all.
They are hands down the best at delivering your mail to the wrong address.
I've never had any trouble with the employees. They seem nice and helpful, but I don't understand why they aren't open past 5pm since that's when everyone on post gets off of work.
This post office has some of the best employees. They all are incredibly helpful and courteous despite the high volume and throughout for a small office. I have the most confidence in this post office than most others I've had to deal with. Peak hours rush is handled in the most efficient possible, but does require patience at during those times. Plan ahead, arrive prepared, or alternatively arrive at a different time outside of peak hours. Keep up the great work!
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