Fort Mill, United States
1840 SC-160
N/A
+1 8006030439
Excellent service, honest, reasonably priced. Not always the cheapest but the most thorough. Highly recommend.
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DO NOT USE this business - HOOK N LADDER VENT SERVICE of Fort Mill, SC. I hired them to perform a vent cleaning in Sept 2018 and it ended up costing me 710.00 as well as water damage to my property! Their poor standard of work resulted in roof damage and a leak that required additional repairs. The work that was performed and the resulting damage was assessed and cited by two separate vendors. Photos included. It is documented that they used a cover not designed to prevent water intrusion. Water seeped through the corners. They incorrectly used black rubber roof repair spray as a sealant. If they were not equipped to use shingles for proper coverage, they should have advised me at the time. Again, using rubber spray was incorrect and resulted in an incomplete job. I was also advised and extremely disappointed to learn that the price of 450 for a dry vent install was highly above market (also no completion picks were provided to me). As a female consumer, I feel I was charged a higher price. They overcharged me for a poor standard of service that resulted in damage requiring a repair from my HOA in the amount of 260. The work was performed by the owner, Gary Hershey. I have asked for a refund with no response almost a month ago with absolutely no response. I find this unethical. We have spent a lot of time dealing with this situation – time and a lot money spent dealing with this business. I am providing this review to warn others about HOOK N LADDER VENT SERVICE!
Hook and Ladder fixed my grouchy gas fireplace. It's been rough as the unit had some issues took a bit of effort to fix, but their responsiveness and honesty really helped. Home repair can be very stressful but when you have a company that you know is going to stand behind their work and make sure it gets 100% fixed, it definitely takes the worry away.
5 star service!! Super quick and extremely affordable! My husband seem to always call on companies that try to upcharge us but you won’t find that with Hook N Ladder. Straightforward and the service is complete and there is no hidden fees! What a breath of fresh air to have an honest and dependable and LOCAL company!! Do yourself a favor and call on Gary and Hook N ladder!!
We've used Hook N Ladder for a few years now for both our home and hair salon my wife and I own. They are always on time, very friendly and have always provided us quality work. Our dryers always work so much better and we have made sure to to keep up with having them cleaned religiously because we did have a dryer fire in our salon, which is why we make sure they come out and clean every 6-8 months. Trust me, you won't be disappointed.
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