Fort Saskatchewan, Canada
9410 86 Ave Unit 107
$$
+1 7809926012
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Very poor client service! Bought an office chair, took the package to my home and it was not complete. Therefore, I couldn’t assemble it. This is not the problem as we all know mistakes and s*** happens. When I called the store, I received no empathy (I was at least expecting an apology), instead, the rep asked me to call the call center myself and ask for the missing parts. It would have been nice if the rep had owned this problem and tried to make it right himself by calling the call center himself or by offering a decent solution, instead of throwing the hot potato to the offended client. As upsetting as this was, I went back to the store, and told the manager the situation, again, no apology! In the end, they changed the chair for a different one (they had to), but the client experience was completely ruined. I still expect an apology and a bit of empathy when someone screws up, that makes a hell of a difference! Anyway, it comes without saying, I will not buy here anymore.
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They always have what I need and can get it delivered too! Awesome time saver for me.
I visit staples quite regularly, I've always had a wonderful experience. Keep up the great work guys!
Terrible customer service. Poor staff training. Called them in advance to make sure service was available and both times I went there no one was able to resolve my issue even though they’ve confirmed the service was available over the phone... waste of my time and money!!!
Great service. Smaller store but still stocked well.
Deli
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