Fort Smith, United States
6565 Rogers Ave
$$$
+1 4799742400
N/A
Kerbside pickupDrive-throughIn-store shoppingTakeaway
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
It was amazing! The frozen Custard was amazing. The service was great, servers taking orders were polite and friendly. There was a fairly long line in the drive thru but went quickly as well.
like
Great ice cream here! Lots of flavors to choose from!
You remember your first job, right? Please be nice to the staff, they’re just K I D S. One of them is mine.
My husband and I went to the Fort Smith location tonight. He stood at the order window for over 6 minutes. There were several workers inside walking around they looked up several times at him and ignored him as if he was not there. He then proceeded to knock on the window the girl looked at him and kept going about her business. Then he got into our car and pulled through the drive-thru. A girl came to the window I asked if there front window was closed she replied no. I then proceeded to say well my husband has been standing at your window for over 6 minutes you all just kept looking and ignoring him. Then he knocked on the window and you still proceeded to ignore him. I asked for her store manager which was one of the workers that ignored him also I asked why did no one come to the front window. She said well we can’t see out the front window at night. Well he knocked also she goes well yea but he just knocked. So you heard him in but yet we still had to go through drive thru to get someone to acknowledge us. She was absolutely rude unapologetic. Horrible customer service someone needs to come down and retrain her on customer service. She has no right to be in a management position setting an example as this to her employees to ignore customers. All she is doing is hurting the name of Andy’s. I personally will not go back to this location if they can not employ respectful individuals. Especially in management positions. I will be also contacting corporate.
Window ordering for drive thru is ruff. They are fast though...speaker order on side while waiting would be better.
Deli
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