Franklin Lakes, United States
816 High Mountain Rd
$$
+1 2018485045
N/A
DeliveryDrive-throughTakeawayDine-in
Good for kidsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeePrepared foodsQuick bite
The Starbucks in Franklin Lakes usually has good service. Much better than the Starbucks in Oakland. But today I ordered online and went to pick up my order. There were two employees behind the counter and waited almost 10 minutes before either one of them asked me if I needed help. There was one other gentlemen there waiting not sure if they were helping him. No one made any kind of eye contact just with me. The one girl made a drink put it down and walked away came back and started cleaning. Finally the other guy when he was done drinking his drink and helped a customer who walked in to place an order. Eventually walked over to me to see what I wanted. I usually go out of my way to go to the Starbucks in Franklin Lakes because of great service they give. But after today I may stop going to either store because of the bad service. Why bother wasting my money and time.
like
Friendly staff and great coffee
Bathroom closed to the public?! Three baristas behind the counter twiddling their thumbs. Service was courteous and quick though. If nature calls when in Franklin Lakes you either make it home or find a gas station.
GOTTA HAVE MY LATTE
Holiday cups
Post Corona it just isn't the same. My birthday was in March, everything was locked down. While they extended my birthday drink till June 1, that was just not long enough for this area. When I inquired, the girl at the counter was just nasty about it and telling me that her birthday was in March too and she didn't get birthday drink either. Sorry but you work there.
Best Starbucks I have been to. Teddy was an absolute pleasure to talk to and made my drink just right! Will be back for sure!
Old employees have gone and the new ones are just dirty to be honest. Their work stations are not clean and it used to take 5 min to get my drink I am now waiting 15 minutes. Will not be returning.
Deli
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Good for kidsToilets