Freeport, United States
3310 IL-26 S
N/A
+1 8152322601
In-store shopping
Wheelchair-accessible car park
Not good. Customer service is terrible. They make promises about installation quotes and then don't show up. Once you put down a deposit, they don't really care anymore. Also, they don't do pool installations, they just sell the pool itself. They contract out the installation, to the cheapest bidder. Go somewhere else.
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Worst place I have ever delt with. The owner had the nerve to disrespect my 6000 dollar pool and swear at me I will be finding other ways to report this bussiness I wish I could give it negative stars
Absolutely worst service after many years of being a faithful customer. You would think that would matter. I would never recommend them to anyone they can not be trusted!!!
The company comes off as friendly and helpful, especially when you hear their phone messages that they will return all calls within 24 hours. They don’t call back within 24 hours - it is sometimes days, to weeks, to never. Sometimes they will also just show up with no phone call, essentially breaking in to your yards and mad that you didn’t have the gates unlocked for them... probably because they don’t call back! If you’re not going to fulfill the promises on your message, then change it. The office crew and the work crew have no communication with each other. All we wanted was a pool to be open at the beginning of the summer. By the time they came, it was green. They added gallons and gallons of chemicals for days that didn’t do anything because it was so green. If they came as early as we needed, we wouldn’t have had this problem. It was never resolved to the point where the pool had to be drained. They claim to be extremely busy, and maybe they are because they are the only official pool place in town... then hire more people. We will never work with them again and we won’t since we have no pool now. We dealt with them for months and months with no resolution until we were pawned off to another person. You’re better off finding a private pool person and never dealing with this company.
I live nearby but did not buy a hot tub from this place because we had one before they opened for business. However, I did seek service last year several times and stopped in 5 or 6 times, Each time, received the same treatment - info taken a promise to call. Each time - same result! No call. Finally gave up and went to Rockford.
Great local store for hot tubs, pools and supplies. They also carry swing sets.
I bought a hot tub from here. Service is extremely poor. They are friendly and helpful during the shopping/purchasing process but once they have your money it all changes. They don't return calls and rarely even answer the phone at the store during working hours. We waited several days to get a call back when needing service on our hot tub. When they finally scheduled a day to come, which was at least another 2 weeks away, they said they would call that morning to let us know an arrival time. We never heard back from them again. Several calls to the store were made that day with no staff ever answering the phone, and no return call after leaving messages. This place will never have my business again.
Friendly, knowledgeable help from Christy
Deli
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