Search Icon

Acura of Fremont

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Fremont, United States

acuraoffremont.com
Car dealer· Car leasing service· Acura dealer· Car finance and loan company· Motor vehicle dealer· Truck dealer· Used car dealer· Used truck dealer

Acura of Fremont Reviews | Rating 3.9 out of 5 stars (5 reviews)

Acura of Fremont is located in Fremont, United States on 5700 Cushing Pkwy. Acura of Fremont is rated 3.9 out of 5 in the category car dealer in United States.

Address

5700 Cushing Pkwy

Phone

+1 5104312500

Service options

DeliveryIn-store shopping

Offerings

Oil changeRepair services

Open hours

...
Write review Claim Profile
D

Divya Dogra

Very unprofessional experience! We had called them before coming to the dealership regarding a lease offer listed on the Acura website . On the phone, they agreed to match the offer and called us in. Once we reached, they blamed it on the Acura website for the incorrect numbers but agreed to honor it if we made the purchase the same day. We were ready to book the car and after 2 hours of claiming that they will in fact honor the price, they finally refused to do so and gave us a regular quote. There were 3 problems here: firstly as an Acura dealer, they are not aligned with the information and offers mentioned on Acura website. Secondly, even if they don’t have to be aligned, they could have been honest upfront which would have saved us so much time. Thirdly, there was chaos and confusion among the representatives and manager throughout our time there. They should be more knowledgeable and know what they are saying and doing. Acura dealership experience at Pleasanton and Oakland is way better.

M

Mike T

Really good customer service from sales and follow up service. Jon Do was reasonable, courteous, and very smooth to work with. Thanks Jon. No, I didn't but the NSX Alas

T

Tarik Hakmi

Terrible terrible customer service and experience... would give negative stars if I could... Nobody seems to know how to transfer a call or to the right department... Managers lie about giving you a call back or assisting you with your issue.. Long story short, while my vehicle was under warrantee the battery died before reaching 20k while car was brand new, was still under warrantee and was told the battery would be replaced with a BRAND NEW battery which would carry a new 4-6 year warranty... Fast forward 2 years and a few months to now and the battery that was replaced died again, but started to leak breaker fluid and broke the terminal almost causing my car to go up in flames.. Reached out to Acura of Fremont (where car was purchased and battery replaced) to receive terrible service and continuously get passed on to associates in different areas of service that have no clue about customer service.. Manager Wais doesn’t return voice messages when he said he would and lied about my car still being in warrantee so roadside assistance could actually tow my car to them to replace the battery. What made matters worse is Wais even acknowledged, that the battery that was placed in my car as new was probably defective.. still waiting for a call back and to get my battery replaced as promised by Wais, but Acura will not come and tow my car to get serviced!!! Terrible customer experience and service from top down and their extended warranties are awful, please proceed with caution when dealing with the members at this location.. Very disappointed in the manager Wais and how he’s handled my situation which still needs to be fixed!

T

Thomas Dirienzo

Great service from Will Liu and the Acura Service Dept! I had the trailering ATF cooler installed on my MDX so I could increase my towing capacity. From the moment I arrived for my appointment I was immediately tended to and the service rep talked to me about what would be done, which instills confidence. They provided me a loaner vehicle so we could do our errands while waiting, they finished promptly and the car was nice and washed when complete. They have service down and it’s easy to see. Great work.

H

Hadi Davoodi

Paul Kim is the best, he is the honest and trustworthy sale person I've ever seen. easy negotiation and fast transaction. if you are looking for any Acura ask his name, you'll have best car shopping experience

Top 10 companies in Car dealer category

Close