Fremont, United States
1340 Redfield St
N/A
+14027274626
TOWING: We had our car towed on their flatbed truck and they did an excellent job. Delivered it from west of Valley all the way to Omaha. Anthony was very careful and deliberate with loading and unloading so there was no damage to the vehicle and the receptionists were very kind and professional. On time and as promised. Will definitely use again in the future if needed.
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I had a horribly unpleasant experience here. I am a new car owner and my car was hit in run. The towing experience was good, and they offered to do the body work. So I trusted them to fix my bumper. I then didn't hear anything for 5 days because no one contacted me or the insurance about the estimate/claim. I was very upest about that. So they then decided to up their game and keep me in touch with what was going on. Finally I went to pick up my car and there's a big and noticeable 2 inch scratch on my driver door. I went back in and complained so they agreed to touch it up. I came back again and it didn't look in different. I went inside and they were hostile and rude. Laughed in my face and made me leave in tears. They said that I am lying about where the scratch came from and are certain they did not do it. I was so excited to pick my new car up, and they turned it into a horrible experience. I did not win the battle with their insurance. But I would NEVER ever come to this body shop. Go somewhere else if you want good service and respectful employees. The customer is always right does NOT apply at this place. Terrible terrible.
I've had repairs done a few times and have always been pleased.
Friendly staff! Had my car towed to Nielsen Body Shop, the driver was friendly and professional. I would recommend their towing to everyone
Called for a tow for my wife at 4 am in the morning got a call service was told would get a call back from a driver twenty min later finally get a call and the guys phone doesnt even work sorry you guys a re slow and do horrible body work do not call ur clients back to only hang up on them then not try again wtf u guys are not getting my money to bad you are one of the few in fremont and would have already went outta buisness if the options were not so limited in fremont. worst customer service ever no customer loyalty or concerns just that of ones pockett is all these guys are after
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