Fuengirola, Spain
s/n, Calle Maestra Ángeles Aspiazu, Esquina Miguel De Unamuno,
N/A
+34952463000
Horrific service! We were waiting for a parcel from the netherlands for 2 weeks which should have been delivered within 3-5 days. Eventually called and they said we can collect it that same day. When arriving at their office in Fuengirola we were handed a package which had in huge printed letters on an A4 stuck to the side of the box an address in Alicante?! And on a MRW sticker next to it was our address in Mijas Costa?! So we were given someone elses package?! Gave it back straight away and the person at the desk at the MRW office said it's the fault of the postal service in the Netherlands even though the sticker clearly said MRW?!?!
like
Shambolic! Sent a message at 07:50 in the morning to notify us that they are delivering a parcel, expecting us to drop everything, change our client meetings, so that they could deliver sometime in the day (no time given either). As we already had a meeting organised, we called them to rearrange, but they only have an auto-answer machine which does not take any messages!! We had to leave and sent them an email to say we will not be there and please rearrange. Next we get a phone call to say they are at our place, so we asked them to leave it at the security office, but oh no, they take it back to their office instead. Well, one office is as good as any office! They then tell us they will deliver the next day, 2 days later and nothing arrives. Number of emails to MRW Madrid and they still are blaming us for not being there to receive the packet!! So real sense of customer is always wrong too. Not the first time we have had a poor experience with MRW, but this time we decided to go on record. Would not use them if I had a choice, but the sender did not know MRW was being used. NEVER EVER use them, as all their agents are the same. They reflect the Company's culture, so the customer is always wrong.
Pretty grim office filled with very unhelpful staff. Nowhere to park and usually a long wait to collect a parcel that should have been delivered but MRW say you weren't home. Have been there five or six times and never any different.
Rented wifi gadget. This is a courier office. I collected and dropped off the gadget . Very nice people to deal with. Need Passport or drivers licence to collect or drop off..4 Stars only because narrow street and difficult to get parking.
Wanted 50euros to send a parcel that cost 6.70 at correos
Deli
The best companies in the category 'Deli'