Fügen, Austria
Dorf-Platz 2
N/A
+43 528862266
Disappointment We are in day 3 of our stay at this hotel and so far it has been disappointing. Although the rooms are nice and the bed is good, there are 3 key reasons why you shouldn't go here: 1. The service is awful. It's not about the customer, it's about running their schedule. No questions whether we like our food, whether we would like anything else to drink or whether we're enjoying our stay. People don't seem to care that you're there. 2. The heat. Our room has been 24degrees every night. Our baby and we cannot sleep. We have addressed this multiple times and they say they're gonna change this. Nothing happens. The people staying here are Dutch, German and British, where the standard temperature at night is 18-19degrees. It's about your customers, not about you. 3. The food. The food is awful. Overcooked pasta, fish and vegetables. And for the children junkfood, not even veggies. Overall they simply don't seem to care about their customer. We're almost halfway through our stay (room 120). Let's see whether they listen and are willing to improve. So far I wouldn't recommend this hotel to anyone.
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Fair prices and good vibe at an adult only hotel. Amazing breakfast menu as well. This place was renovated few years ago and now offers a small Spa with 3 saunas and an area to relax.
The first night I stayed in the old phase and the room was dim just like tradition hotel. Although well maintenance, the style is very different from new phase, very bright and stylist. This makes me feel not good. Next day, I stay in new phase which is very good.
Hotel Sonne is an excellent Hotel to stay in providing that you are happy with no English speaking television channels and no coffee and tea making facilities. The recently refurbished rooms are excellent. The staff are very pleasant and there are beautiful surrounding areas. Fuegen is a lovely little village with a couple of supermarkets, cafes and restaurants. 45 minute drive from Innsbruck.
The rooms are beautiful. Unfortunantly the diner was a dissapointment. One of the Waiters was rude and disrespectful.
Very nice hotel and friendly staff. Room were quite warm and we had to sleep with the window open. Food was ok but non-meat options were quite poor.
I cannot recommend this hotel enough! The hotel was refurbished in 2017, and the new rooms are fantastic.The hotel facilities are also exceptionally good, but most of all, the staff were very helpful and accomodating and in some cases went out of their way to help. The food in the restaurant was also varied and very tasty and I recommend to anyone to opt for the half board menu. Well done Kosis Hotel for making our holiday one to remember, and we shall hopefully return in the future.
What really makes this place stand out (apart from the very nice room we had) is the service. The staff went all out to make sure we had a great stay from beginning to end. We arrived late the first night so they made sure to leave the key at the bar, gave us towels to use at Erlebnistherme Fügen that we otherwise would have to pay for the next day and after we got back home and realised we forgot something they sent it out the very next day. Having stayed at a lot of places in Zillertal and Austria in general I must say I have never been treated this well. Thanks again and we will definitly come back!
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