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Magma Granite and Marble

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Gainesville, United States

magmagraniteandmarble.com
Countertop store· Cabinet store· Granite supplier· Marble supplier

Magma Granite and Marble Reviews | Rating 4.2 out of 5 stars (8 reviews)

Magma Granite and Marble is located in Gainesville, United States on 9438 NW 13th St. Magma Granite and Marble is rated 4.2 out of 5 in the category countertop store in United States.

Address

9438 NW 13th St

Phone

+1 3523748759

Service options

DeliveryIn-store shopping

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible car park

Offerings

Repair servicesService guarantee

Open hours

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Sonia Valdes

I don’t know about other comments but our experience was out of this world. I have been told by other famous store in town that there was a minimum amount of feet required for us to buy from them. We only needed 15 sqft and the minimum was 25. That store also took weeks before they would give us an appointment for measurements. On top of that they told us that the installation would be about 10-12 weeks. I saw the Magma’s sign by HWY 441 and decided to enter. Their place looks so beautiful and expensive but the prices are affordable. They didn’t required a minimum, gave me an estimate in minutes, and came for measurements in less than a week. The installation was exactly 2 weeks after measurements as promised. They helped me with some changes that were needed and were extremely patient. The installation was super fast and the installers were professional. Yes, I recommend them highly, I would buy again from them. Give them a try, you will be happy you did.

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natasha carrigan

BUYER BEWARE: This company contracts with large local builders and big box stores in town, so if you're an independent customer or small company, do not do business with Magma. If they don't provide a satisfactory product, they'll just tell you to get lost. I personally worked for a poplar local builder and they were always helpful and responsible. Now that I'm a small contractor, they have have no regard for customer service because they have "nothing to lose". As a small business owner that relies heavily on reputation, it's incredibly frustrating and disappointing to apologize to my clients for a subcontractor that has a complete lack of respect for me and my clients.

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Stan Fisk

Sean was very friendly, professional and helpful in choosing the right counter top and making changes before the order was fulfilled. The technician who came out to measure was professional and friendly and fast. He used a laser measurement tool so the accuracy was perfect. Not all companies measure this precisely. The installers were equally professional and fast and the finished product looks amazing! If you're looking for a new counter top, I highly recommend Magma Granite and Marble.

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Rocky Lupi

Magma Granite is an excellent company to work with. Michelle is very knowledgeable and helpful. Her response times with questions are incredible. I personally couldn't ask for better service. They go above and beyond. Rocky

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Charlie Squires

From start to finish we are very happy with Magma! Our consultant, Sean was very helpful and professional, and answered all of our questions throughout the project. Our countertops we're installed before the date we were expecting, and we could not be happier with the quality of the product and service that we received.

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Dan Hearn

I visited the Gainesville location of Magma on March 3, hoping to talk to someone regarding a bid to install quartz counter tops and back splashes in our kitchen. I knew which manufacturers and designs I was looking at, and had a total square footage measurement for the job.I had a couple of bids in the 15K---17K neighborhood, so I wasn't bargain hunting. I spoke to a young woman sitting near the front door. I had barely started explaining why I was there and she started shaking her head "no" and interrupted, telling me she couldn't give me a price other than it could be 50 per ft. or it could be 200 per ft. Again I tried to speak, but a woman that couldn't even be bothered to come into the same room I was in started yelling about the 50---200 stuff again from somewhere in the building. By now the first girl had gone back to looking at her phone, but I got her attention long enough for her to tell me that they required measurements instead of square footage to help me. I unsuccessfully looked for a diagram of the kitchen in my truck, and went back inside. I told the young woman, (who still couldn't even give me her attention or stand up), that I needed to schedule for someone to come to my home and do the required measurements. She responded by telling me "We don't really do it that way" She suggested that I diagram the kitchen and bring the sketch back to the shop and she would try to have someone look at it. At this point I gave up and went home. Only the women at Magma can say why they acted in the manner they did, but I know that they saw no value whatsoever in having me as a customer. I would tell the Magma ownership / management team that I feel these employees are in serious need of some coaching, and reflect very poorly on the business. I wish good luck to anyone attempting to do business there.

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micaela meyer

Was recommended by a family friend to go here. Called Ocala by mistake but was told they do Saturday appointment, but would be over an hour drive for me. She told me to call Gainesville and they should be able to accommodate me. Called Gainesville location, Lillian told me they don’t do Saturday? I said not even for a 30min to 1 hour meeting. I’m going to buy something. They said it was “too far of a drive for that short of a meeting.” My response was okay so my drive to Ocala is over an hour but they can accommodate me and see me on a Saturday. She told me that would be best. Talk about horrible customer service.

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Russ Cook

Great selection at affordable prices. Knowledgeable staff.

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