Gaiole In Chianti, Italy
Via Bettino Ricasoli, 50
N/A
+390577749411
September 27, 2019. Complete lack of respect for tourists. I drove to Gaiole to ask some tourist information, knowing the Tourist Office would open at 2pm. Not true! The office was closed and I waited 45 minutes. After asking nearby businesses, I went to knock at the City office, and they kindly tried to help calling the person in charge, but could not get in touch with them. I then managed to talk to a neighbor who was kind enough to call one of the employees. They finally decided that it was maybe time to come to the office. Not a word of apology if not at the end, and not from the person in charge. Apparently they had to leave the office for work reasons, to organize a city tourist event. Fine. But when you do that, IF YOU HAVE ANY RESPECT FOR TOURISTS, YOU SHOULD LEAVE A NOTE TO USERS WITH THE ADJUSTED OPENING TIMES SO THAT PEOPLE DO NOT WAIT FOR NOTHING. I complained to the man who first arrived (who told me to complain to the City office), then, when the girl who I think was originally responsible for attending the office finally arrived, she completely ignored me and my complaints, and never apologized. Overall I waisted 1 hour and 15 minutes and skipped lunch, which if I had known I could have left for alternative plans. One hour wasted just because of their disregard of people. If you just forgot, understand I wasted one hour of my day for you, and at least apologize. You did not leave a note, you did not leave a phone number. How was I supposed to know when the office would reopen? Is this how you run a Tourist Office?
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