Gaithersburg, United States
206 N Frederick Ave
$$$
+1 3018405706
N/A
Kerbside pickupDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeComfort foodKids' menuQuick biteSmall platesVegetarian options
This IHOP (Gaithersburg) has very bad customer service. Today is Valentines Day, and we placed an order at 11:20 AM. The system said the food would be ready at 11:45 am. I went out to the store at 11:40 to be on time. I waited in my car and when it came to 11:45 I still haven't got my food. So I called them. The reception told me the food was not ready and I should wait for another 10 minutes. So I did. However, 10 minutes passed by but my food was still not ready. I understand it's Valentines day so I decided to be quiet and wait for 10 more minutes. When it came to 12:20pm, I still had no food ready, I decided to walk to the store to talk to them in person. They told me they DID NOT receive my order!! I wanted to cancel the order but they said I have to cancel online! Fine, I went back to my car and asked my son to cancel it from computer. My son tried but he found no option to cancel the order. So he called the store. The manager answered the phone and told him the food has been prepared already! Finally I got my food home after more than ONE HOUR of waiting! The food was still pretty hot and the omelette was very flat and small. Obviously they just rushed to make my order when my son called and wanted to cancel the order. VERY disappointed with this IHOP. Will NOT order from them again.
like
Great food, even though they were super busy, service was fast, food was nice and hot. Overall satisfied with this location. I would recommend it.
This spot provides awesome service as well as delightful menu. One of the best restaurant in the city. The food and drinks served quick and the rates are affordable. Will definitely recommend this spot.
I celebrated my birthday earlier this evening in this delicious restaurant. happy to tell that it was a great evening and the venue was no doubt the reason for the strong event. The crew participated in a graceful manner, the meals were tasty and my friends were extremely pleased. We shall absolutely visit again for more events. thanks very much.
We had a lunch at the IHOP 20 years ago after we got our marriage license in Rockville court house. Today we went back the same IHOP for a breakfast to celebrate our 20 years anniversary. Pandemic style seating which is off busy 355. What a life time experience! That will be very nice if there are some green leaves plants between 355 and the dining tents.
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