Garden Grove, United States
8331 Lampson Ave
N/A
+1 7143995294
Mechanic
Wheelchair-accessible car park
My boyfriend found this guy hoping to diagnose our generator issues. Even though his business is mobile he makes you drive to him & still charges a premium price. He was rude and rushed the entire time looking at our rv and when he finally diagnosed it the labor part was over 400. When we agreed to pay he complained about coming to do it the next day on such “short notice” but agreed. We told him the correct number to call because we had been communicating through various ones and set the appointment for noon. The next day he called us at 930am angry because he had been calling the wrong number and was waiting for us despite us making the appointment for noon. We rushed there only to find he ordered the wrong part. He said he would put it on but it would void the warranty since he would have to rig it so we said no. Then he got upset at us because he no longer had a job to do!! Like what?! This guy is unprofessional, rude and over priced. Burn your rv before you hire this guy.
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I had such a great pleasure and experience dealing with bens mobile RV service. There guy showed a few minutes early to our appointment and really showed attention to detail. We just bought an older rv with a generator that would crank but it would not start . We were recommend to Ben's from some friends and I'm very happy we called them . The technician found the problem immediately I guess there was to much oil! And some of the tubes needed to be cleaned out a little. There price was very reasonable for what work was done and the technician was happy to help us. One thing I have to mention was his patience with us , he didn't try to hustle us or up sell just a helpful person who did exactly what we needed. Also he gave us some major tips on what to do and what not to do! Thanks so much for your help. We wil use Bens mobile RV service again and tell more friends keep up the good work .
What a giant flake and he is completely rude. I made a apt with him for 9 am on a Friday he showed up on Thursday when no one was home to open the RV when I called him about the apt being the next day he flipped out and hung up on me. I tried to call him Multiple times that day and even text him all with no response to see if he was still planning on coming the next day. Without any response I showed up to were the RV is stored on the Friday when he was a no show I call him up and he tells me he can maybe come at 10 am. Why make appointments if you can’t keep them. I would not recommend him to anyone just based off my experience and that’s not even meeting the guy. Absolutely horrible Customer service.
Great response and on time was able to diagnose a issue that could’ve cost me potentially 1100 and did it with a replacement part of 50. I have no knowledge of what the AC unit could’ve had but I appreciate his honesty and finding the problem and fixing on the spot, Not to mention in the comfort of my own driveway, Will be calling them back for a full service when we return from our camping trip.
He was already diagnosing my unit before he ever saw it. Turned out it was an entirely cheaper fix...go figure. I went with his reviews and chose someone else...glad I did
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