Gastonia, United States
1461 E Franklin Blvd
N/A
+17048643722
Horrible fish conditions. Overpopulation in mice cages. No help with buying monitor. Left without it,staff would not help. Was only customer for 20 minutes. Some puppies looked sick. Heard staff tell elderly man if he wasn't buying puppies not to ask for help.(as he was obligated ) Never have I seen it this bad. Been going there for 19 years. (Since before first location changed) Will never go there other than to check on conditions. I will be reporting this to the fish and game officers and go from there. It smelled worse than any pet store ever.
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Best pet store in the area. Locally owned and they keep those nasty snakes in a room to themselves. Great bargains and all kinds of awesome animals! !! Loved it! !
Dealt some leopard geckos to them about 8 months ago. Nice people. Reptile section was simple but clean.They treat local reptile breeders well.
I've not personally purchased a pet from them but I've enjoyed the business and knowledge of the team there since I was a small child, I remember when they were a small store in the old gaston mall. Best memories there. Great bunch of people, excellent service, the perfect pet store.
These people actually care about the animals they sell. We just bought 2 ferrets from them who were handled and non aggressive. Don't listen to these negative comments from uneducated people. A mom and pop pet shop shouldn't smell like roses... It's a pet shop....A customer service. You guys rock!!!
I have been to this place a lot and I absolutely love them. I have bought pets, supplies, etc. They are extremely knowledgeable, and I have gotten advice from them about pets from a snake and a gecko to a betta and a hermit crab- even if I didn't buy them there. (I initially went to Petsmart for advice about the hermit crab, they brushed me off pretty much because it wasn't a mammal or expensive pet.) Big or small, these guys want to help you with your pet. They go above and beyond to make sure they have what you need and understand, and I have never received anything but the most friendly and courteous service. 5 stars, and loyal customers (me and my fiancee) for as long as their doors are open!
Nick has always corrected any issue that we have had and made sure to give us great customer satisfaction and he has great customer service skills. I would recommend his pet store to my friends and family.
I have had a disastrous experience with this store due to my defective Border Collie puppy that I got about 8 weeks ago for 499. My puppy was obviously not healthy before I got her. She had holes in the roof of her mouth from her teeth drilling into them. She was also missing a dewclaw (it is customary to remove both or not remove them at all- but having only one is irresponsible and unethical). And to top it off she had a respiratory infection. How does a reputable store miss all this? This all became apparent within the agreed upon time of one week that she was seen by my vet. I called them back immediately as I was terrified. They promised to cover EVERYTHING to make her healthy and I was very happy (otherwise I was going to return her and get a refund as it has only been 4 day and I know the pet laws in NC). However they INSISTED on making things right. Since then, they have repeatedly ignored my calls and when they do answer they tell me they are going to call me "tomorrow". Tomorrow has yet to come. I am kicking myself bc I normally rescue animals and knowing the bad reputations of pet stores I am horrified by what has happened. I have tried and tried to work with this company to help me pay for the funding that I am going to be responsible for fixing this puppy. I also do not know the long term effects from this. I would never buy ANYTHING from this place again. I do not recommend this place and it is sad when I cannot support a local business.
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