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Metro by T-Mobile

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Gastonia, United States

metrobyt-mobile.com
Cell phone store· Electronic parts supplier· Electronics store· Telephone company

Metro by T-Mobile Reviews | Rating 3.7 out of 5 stars (8 reviews)

Metro by T-Mobile is located in Gastonia, United States on 1425 E Franklin Blvd # B. Metro by T-Mobile is rated 3.7 out of 5 in the category cell phone store in United States.

Address

1425 E Franklin Blvd # B

Price range

$$$

Phone

+1 9808880652

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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John Snow

I have been a customer with Metro by T-Mobile (Metro PCS) since 2009 (12 years), which should tell you that I have been a longtime fan. I wanted to share the positive experience that I had at this Metro by T-Mobile store. I was looking for a new phone that had just come out made by Motorola called the One 5G Ace. None of the stores in the area had it. I called and spoke with a gentleman named Denzel and he took down my number. A few days later he called and texted me that the phone had come in and he was holding one for me. I came in and Denzel quickly had the phone put on my account. He was very professional in his demeaner and quite knowledgeable. He showed me all the accessories and options that I could use for the new phone with no sales pressure whatsoever. T I could see the other employees working the counter and I could tell by their interactions with the customers that they too were very professional. Keep up the great work Metro by T-Mobile and keep hiring staff like Denzel.

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Martino Foster

Taylor was very nice informative and she gave me excellent customer service and the store was very clean and just a overall good vibe i would definitely recommend to anyone of my friends or family......

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Jada M

NO consistent positive customer service. Never any "free upgrades" in stock but the 250 phone are. Bait n switch web advertising

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David Bright

The young lady who at one point had pink hair was absolutely amazingly accommodating. I'm a little technologically slow but even though she handled the oncoming continual wave of customers, she took extra time to help me with my needs. She was funny, smart, empathetic and professional. I would suggest this service to any and all of my friends over margaritas

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Joy Walker

I absolutely love this store, I'm handicapped, and they always go out of their way to take care of me. I'm actually fixing to get a new phone, thanks, guys for being such an amazing company.

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Catherine Hester

Very rude and unfriendly. Has a major attitude. They do not have proper social distancing at the check out. They get an attitude when you tell them to social distance because they are not spacing properly. When Covid is over I will be changing cell phone carriers. I have been a good customer since 2014. Don't show at their Charlotte NC stores. They boast 14 locations in Charlotte. The Belmont and South New Hope Rd store are not affiliated with the crapppy east franklin store.

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Latasa Johnson

Because customer service skills can be better than it is. Tighten up and fly right!

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Mary Atkins

This place is great. Staff is friendly professional highly knowledgeable. Especially Krystal & Yome. They don't mind answering questions and helping you with your phone. I would not even consider going to any other Metro but this one. Leaving Metro not an option.

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