Gastonia, United States
246 N New Hope Rd
$$
+17048673577
N/A
I don’t even know where to start with this review. Buyer beware of Zales Gastonia. I purchased an engagement ring from the Gastonia store 2 weeks ago. They didn’t have the size I needed so they said it would have to be a special order. Two weeks go by and I haven’t herd anything so I call them Several times. The store has no idea where the ring is or what happened to it. I called customer service and they gave me the run around. They said it was ordered then they said it wasn’t. So I just told them to forget and cancel the order. They charged me 270 dollars to order the ring. I wanted a refund and at first they said they couldn’t give me a refund because they didn’t have the lost ring. Finally after calling customer service and going back to the store twice for a refund they were finally able to refund my money. I will never be buying anything from this store again.
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Last week, my fiance and I had the pleasure of working with Don to pick out my wedding band. Don is unparalleled in patience and kindness. He took the time to explain everything to us in great detail and find the best fit for my engagement ring. His customer service was exceptional! I would highly recommend working with him as your jewelry consultant!
They deserve another 5 star review!! I simply called and talked to Don asking about getting a ring resized - he mentioned they don't do it there anymore, they ship itnto their quality care place in charlotte. My problem was I needed it done within a week, and the normal turn around for the service is 2 to 3 weeks. He gave me two different independent jewelers near me that do the service in house so that my problem was solved without me having to do extra research and stressing out! Thank you Don! Excellent customer service.
The manager at the Gastonia location Is great .
I have always bought my wife items from your store, through out out our entire relationship. I have never been disappointed with any of my purchase items and neither has my wife hasn't.......The Vera Wang Collection Is Ubove And Byonde All The.
Had an awful experience with a "jewelry consultant" who was busy talking to her girl friend and other co workers instead of helping us replace a stolen wedding band. Needless to say I left the store with no ring and in tears for how rude she was.
Rude didn't even wanna answer my questions nor help me
Love this store!!!
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