Gatineau, Canada
391 Alexandre-Taché Blvd
N/A
+18197702092
Disappointment followed after leaving a vintage bike at this shop! On the day of drop off he seemed nice and even help me unload the bike, after looking it over the owner gave a verbal estimate. I affirmed I wanted the bike inspected to evaluate the work involved as calculated, he said he would call me back, the next day I inquired if getting white wall tires was possible (his associate took the call and said he was working on the bike), 3 weeks went by, the 'employee' who had intended to call me back with info about tires didn't so I assumed he went ahead with work and just put on regular tires, but no! He had quit (I didn't know this until today...), I had tried reaching them for 3 days! Not even a voicemail to take messages. I reached someone, expecting bike to be ready which is was NOT, owner said I was the one who should have called and found out that his employee quit! Unreal. I specified when dropping off the bike my daughter was really looking forward to using it this summer and he said the work would take 1 week. TIME AND ENERGY WASTED, I picked up the bike and bringing somewhere else, and this is where my husband was a patron for 7 or so years..he won't have either of us as customers anymore!!
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Best deal on a bike in the Ottawa/Gatineau area, Good place for after sale will help you if you go back with the bike no charge and knows what they are doing that is the biggest thing.
I always have been received with the upmost respect. The staff and also the owner at the store are very helpful and make sure that customers leave the business happy with their purchase. I can, will and have recommened this business with the highest regards possible. When my grandsons trailer for my daughters bike was broken the staff Mike was very helpful and worked on gretting a replacement right away. Thank you to both Mike and the owner Pierre for making sure that my daughter's, son-in-law's bikes and my grandson trailer are in tip top shape and that they are safe. I was very happy with their service.
Avoid these guys. After bringing my bike here, they created new problems that were not there before which I discovered right away. When I returned to complain they wanted to charge me to fix the problems they introduced. They were rude, disinterested, and making false statements.
I had to redo the work done by a bike tech here. Incorrectly routed derailleur cables and hydraulic brake lines not routed through guides on frame. I ordered a rear wheel and they ordered a different one and installed it without asking me. Staff can be very rude and impatient. Bad customer service, avoid.
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