Gatineau, Canada
3 Boulevard du Casino
N/A
+18197906444
If anyone out there is looking for good deals for hotel rooms browse through ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ booked a hotel on there and these guys had the absolute best rates just about anywhere! Excellent hospitality stayed here for two nights while on a business trip. The staff are very pleasant and rooms are beyond pristine
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Love the pools. With Covid, have to pick between indoor vs. Outdoor pool. Weather permitting outdoor is better. Pool booking is only available for the day which is okay.
I spent the night here with the aim of keeping it local. I have fond memories of this Hilton location and remember the food and the service to be top notch. On this occasion we found the accommodations and the service not quite what they had been. For dinner we dined in the restaurant but found the service, pallets, and the textures to be confusing. The table ware was served in wrapped single-use napkins, which is understandable, but we were asked to reuse our cutlery in between courses - which is outside the norm for a white linen experience. The bread was warmed buns served in single wrapped plastic packaging, but the rest of the food came open-air with lids. The water was served from plastic bottles but the tea was served in its customary metal teapot. So the experience was quite confusing. To accommodate the stringent cleaning requirements the Hilton expertly "seals" each room with a special tag on each door, indicating that the room has been fully and completely sanitized. Notwithstanding the new cleaning program our shower had an empty shampoo/conditioner bottle leftover from the previous guest (on display as our primary set of toiletries). Having mentioned it to the front desk the following morning they stumbled over their words to assure us that everything was clean. We were not at all upset, but simply pointed out that finding a used toiletry under such elevated cleaning protocols is unusual. The front desk staff were not particularly warm and friendly as they had been in the past. I love this hotel. I'll be back, someday. This experience isn't just isolated to the Hilton, it seems to be the standard across much of Canada's tourism infrastructure - it seems tourism has grown weary from Covid, and it shows.
Simply amazing place to stay! I have been in many hotels in my life but this one sets a whole new experience! Staff members made all the difference! Knowledgeable, helpful and friendly! Made us feel really special. True meaning of the 5 stars resort. Bars and restaurants on premises - 5 stars View - 5 stars Entertainment - 5 stars Will definitely come back again
For our 6 month anniversary, I decided I'd acquire a room at the Hilton and purchase their 'romance package' (king-size bed, champagne, rose petals, bathrobes, spa access, etc). The evening went well; my fiance adored the pool, dinner, the casino - however when we got back to our room late, we came in to discover a paper had been slid under the door. My fiancee picked it up and had an instant freak-out; "680.00!!!" she exclaimed. It was the bill for the room,. She wasn't supposed to know the price, it was supposed to be a present. For whatever reason, they slid the invoice under the door at some point while we were out, rather than just presenting it at check-out like hotels normally do, so I could pay it discreetly. That pretty much ruined our stay. She was panicking about the cost for the rest of the evening, and it defeated the whole purpose of purchasing a relaxing getaway. I don't know what the hell they were thinking.
Had a great stay at the hotel. Excellent views of the lake from the room and even the bed. Very spacious room. The staff is very friendly and helpful. Went to the spa on site for a massage and was greated their by friendly staff and was treated great from the time we entered to the time we left.
Beautiful hotel at a great location. We had an amazing view of Ottawa and of the lake! The hotel is very clean, with loads of amenities to take advantage of. My boys absolutely loved the pool! My husband and I are already planning an adults only weekend here!
Very nice hotel with good restaurants and access to the casino and shows. It's a great place for a business event. You will be able to enjoy all of the facilities (gym, indoor and outdoor pool, bar, etc) as well as being able to enjoy all the casino's activities. The restaurants are great. I especially enjoyed the Baccara's special invited chef night.There is a big outdoor parking (I don't like indoor parking, they are usually too cramped).
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