Gatineau, Canada
166 Rue de Varennes unit/ 900-1000
N/A
+16137367373
We decided to contract Modern Eavestroughing primarily due their accreditation with the Better Business Bureau but also the builder's recommendation. It is our experience that BBB members in good standing (which Modern is) support both their product and service. Modern was quick and efficient in their installation including a cleanup of the site. We asked for a minor installation change which was effectively done by pleasant staff who made sure we were satisfied with the results.
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I got so frustrated with this company's work. The quality of the work is very poor and there are lots of functioning problems with eavestroughs installed in my house. Here is the summary of all the problems with this company: 1- After installation done big mess left on the roof, on the ground and they broke part of the the backyard gate (see attached pictures). 2- there is slop problem so that no water come out of 2 downspouts in the side of the building. 3- They installed a downspout in a wrong place which was on the way of people and there was a safety risks. 4- There are 2 water slides which take the water from upper roof to the gutters in the lower roof. One of the water slide inserted inside the leaves guard the other put top of the leaves guard. Which one is right, is funny, isn't it? After a year complaints, from my side they moved back the downspout to the original place recently. But they created more mess than fixing the problem. They used silicon sealant and glu to connect the pieces and fill the holes. More importantly there is a big gap between the fascia and the gutters in the corner where they moved the downspout (sees the pictures). This gap will definitely will become larger by time. It should be noticed that first they said they are going to fix the problems (remember their ow mistakes) but they will charge me. Of course, I had to argue to refuse such a unreasonable request. Beyond all of these technical problems, they entered my house without my permission despite the fact that I asked them several times that I want to be home when they are fixing those problems. I asked this because of my terrible experience with them when they installed gutters at first. I have no choice now, but to seek for a legal help to understand all these processes. I hope this helps you on your decision.
Thank you for your excellent work. Your employees are very courteous and do very good work. Their work is clean and they take pride in their work.
Amazing to deal with. Fast service. Completely satisfied with the quality install. Great price for top quality product. Staff are very attentive to requests and performed a very satisfactory job. ***Highly recommend Modern! ***
Please go to Better Business Bureau (bbb.org) for full details of our complaint logged with them. In summary, the followings went wrong with our eavestrough project with modern eavestroughing: 1. Installation : The slope of the eavestroughs were all wrong. Water was sitting in the troughs and in some places was over flowing instead of draining through the downspouts 2. Material: We had paid for copper material and on the second floor of our house, where no one could see, except if you went on the roof of the second floor, they had installed steel instead of copper. 3. Installation again: A month after installation we found out that they had installed the troughs on rotten fascia woods. In some places the troughs were hanging by a thread and a heavy rain or wind could have caused them to fall off on someone's head or caused major damages to the property. This was by far the last draw for us. This was a huge liability they had caused us and we were forced to hire another contractor to remove all the troughs we had paid a fortune for. Please be careful and shop around before making a decision. I have attached some pictures for your reference.
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