Gatineau, Canada
1247 Boulevard Saint-Joseph
N/A
+1 8195689999
In-store shopping
I would like to give them a better rating but I cannot. When I bought the vehicle in Aug 20, I did not haggle with the Manager (Eric at that time I think) and he was quite appreciative of it. He said, don't worry we will take good care of you for service. Since then I have had a few issues with their service, my wife went to change the snow tires to summer and since then the TPMS warning is flashing, they did not adjust the new tires and rims. Also when using on highway, it pulls to the left and when I talked with a salesman, he blamed it on a pothole, which is not the case, we drove it less than 100 KM since and it has never been off of a good road. I left a message with the service manager (Daniel) but he has not called back. I am considering claiming a refund on the maintenance package I bought with them and moving to another dealer. After sales service seems to an issue. I will update if addressed, I would request the manager to call me prior to taking action.
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Mitsubishi lancer the worest car ..
Booked a service appointment by phone, got there on time and date scheduled and there was no appointment in their system... I was offered to leave my car for the day, unplanned, with no courtesy car as a replacement. Or accept another appointment in a few more weeks. Had a great buying experience when I purchased my car here, but the service department needs improvement.
Over the past five days, I left four voice messages requesting an appointment. Rally Mitsubishi never bothered to return my call. After speaking to the receptionist several times, she assured me that Stephane (who schedules appointments) would be calling me. Never happened. The service at Rally is non-existent. I live in Aylmer, Quebec and will have to travel to SouthBank Mitsubishi in order to have my vehicle serviced. The people at Rallye are unprofessional so say the least and this place should be AVOIDED AT ALL COST! Totally unacceptable.
I had an excellent experience at Rallye and I cant recommend them enough. The team was extremely thorough and ensured that everything was disinfected for us. They even had disinfected the car prior to us going on a test drive, so we felt very very safe. The entire team was excellent and we truly felt taken care of.
Purchased a used car from them about 2 months ago. While the initial process of financing the car went smoothly, it all went downhill from there. Shortly after taking the car home, I began to hear a strange sound, and so I brought it to my mechanic to have it looked over. All four tires had to be replaced, and the rear struts were finished. Still under warranty, I brought it back to Rallye with a letter from my mechanic of everything that needed fixing. After some negotiation, I was eventually told that only the tires (they'd originally only said they'd replace two tires) would be replaced, as the other problems were "out of their budget". After getting my car back and bringing it to my mechanic, I paid 1400 out of pocket to repair the struts, and now hardly a month later, the transmission is starting to slip. Why would you sell a car with so many issues and then fail to uphold your own warranty? I never intend to purchase another vehicle from Rallye Mitsubishi, used or new.
Never again. The "chalice attitude" in this place is something else. It is well worth the drive to Kanata for service!
They are having phone issues but if we go there the service is really good
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