Gatineau, Canada
204 Chemin Eardley
N/A
+18196848446
I find this company inconsistent at times, and that can result in wasted time. My most recent experience with them had one of their customer service reps telling me on the phone that I could rent a trailer Saturday for 24 hours, but because they are closed Sunday, the rental would go to Monday morning. When I arrived he told me I had to take the full weekend rental to get that option, or wait until 3:00. I was disappointed that he hadn’t said that on the phone before I drove there. When I mentioned that I believed he had told me something different on the phone, had the nerve to say « don’t argue with me ». Who says « Don’t argue with me » to a customer? I believe that in customer service, we have to be respectful to customers, and this was clearly arrogant and disrespectful in my view. Whatever the case, it wasted my time. I went somewhere else instead, and got a trailer much cheaper and with a better customer experience. The trailer rentals at Réparations Aylmer are pricey compared to others to begin with. Also, I had my boat winterized there a few times and they seemed to forget one or more of the agreed tasks each time. For instance, they forgot damprid bags even though I paid for them, and my boat was full of mold in the spring. They didn’t tighten the oil filter one time, and the hull of my boat filled up with oil. The shrink wrap was never done right, and the vents fell out. They also « lost » my battery from my boat, and we had to search through the workshop to find it - and it took about an hour. They also lost my canopy once. Luckily I was on the ball, or they would have just kept it and then I would have had to buy another one. They certainly didn’t call to tell me they had either in their possession. It’s a good business in a good location, and they have quality products - if they could just improve the consistency of the customer service end of things.
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Best in customer service and satisfaction over the years this place has been a place to go if you need to rent a tool!!!
Great place, always helpful.
Great business run by awesome and professional people. They've been working very hard during these times with the most excellent service they can provide and have managed to keep the BUG out too!
I've been coming here for tool rentals for years. Finally needed a new ride on mower and knew exactly where to go. Knowledgable staff and reliable service. Great spot. I would definitely recommend.
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