Gatwick, United Kingdom
Departures Rd, Horley
N/A
+44 2038079151
Wheelchair-accessible entrance
I called Emirates recently to get a full refund on flights given travel restrictions and my and my partners personal health. I had raised a complaint on the website under my account prior because I could not wait the 12-18 hour wait time published to speak to customer services. I tried on three occasions to call before our flights tomorrow to Dubai and Singapore. Last night I got through in the business and first class queue despite that not being relevant to my tickets. I was told a refund was not possible only an exchange. An exchange is not possible from our perspective because we do not have new dates for travelling all current circumstances considered. They had also lost my complaint. The complaint reference did not exist. I could not send to her my any general email inbox either. So am I lead to believe that my complaint wont be dealt with and despite informing Emirates that due to 3 governments advice and WHO advice we wont be flying tomorrow. Highly unsatisfactory to not get a refund. We wont be flying with Emirates again.
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Emirates what can I say Ok let’s start with the email sent by Adnan Kazim Chief Commercial Officer saying don't worry about your booking if you booked before the 31st March quote ''Any booking made on or before 31 March 2020 now come with the option to adjust your travel dates at zero cost'' ZERO cost seems to mean different things to Emirates who now want to change me 200.00 per person because THEY have cancelled all flights to Dubai . Something very wrong here but according to Emirates it's fine to TAKE people’s money in charges when it’s not even their fault . Emirates have cancelled the fights here. REMEMBER THIS WHEN THINGS GET BETTER AND THEY WILL YOUR CUSTOMERS WILL REMEMBER HOW WE WERE TREATED. This was the time to show people what you’re really made of and you have not only let yourselves down but more importantly you have let your loyal customers down
Had a lovely comfortable flight, lovely attendants and lots of amenities! Great for first class flights and very ornate and luxurious.
Emirates is a best airline in world
Always a good flight with Emrites
Everything a person could wish for in an airline longe
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