Gatwick, United Kingdom
Perimeter Rd N, Horley
N/A
DO NOT SUPPORT THIS AIRLINE NOT IAG! My flight was canceled likely due to COVID-19 (they didn't state, just canceled). No refund of the flight is offered - a voucher is not a refund and also that was not given to me. The customer service only sends standard text if they react at all. And that text simply states that supposedly my ticket is not eligible to be refunded. A company that sells a service but when it comes to providing it, can't do so, needs to return the money. I can't sell something and then say "Sorry, we can't fulfil your request, but thank you for your money". If one doesn't get the product, they get their money back. I would accept "circumstances beyond control" but only related to compensation. They still should ensure they can pay back the fare. This is the third foul for me with this airline. The other two times the flights were delayed 6 hours. One of them I arrived at 3am in Barcelona and had to work at 7am?!?! Compensation 0 - as it's always "circumstances beyond control" with them.
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Vueling Airlines notified us by emails in March 2020 that our return flights to Mallorca in the first week of April 2020 had been cancelled as a consequence of the Covid-19 outbreak. We immediately logged on to our online account and requested that their full cost be refunded back to the credit card from which they had been deducted. As the only confirmation of this refund request that we possessed was a screenshot, it was decided to telephone Customer Services to ensure that this decision had been accurately recorded. In the course of a conversation with Vueling representative Isa on 29 March she confirmed that our refund application was to be processed but that, because of staff shortages, it might take up to eight weeks. As stipulated eight weeks had passed, felt that our patience had run out, particularly bearing in mind that the airline had a legal obligation to refund us within seven days in accordance with articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004, so decided to chase it. Numerous attempts to contact the company by telephone came to naught as, after holding for a while, the automated system cut us off. Further emails sent this week to Customer Services and the company CEO (Javier.Sanchez at vueling.com) have been met, almost laughably, with a standard acknowledgement which asks that we telephone their offices if we wish to request a refund! As previously, attempts to contact this company fail with calls being cut off. Whilst appreciating the problems currently besetting the airline industry the facts in this matter are that monies held by Vueling since we booked in January were legally repayable long ago since this is a clear breach of contract with no flights having been provided.
Very poor management when it comes to dealing with flights cancellations. Our anniversary getaway (3 nights) had to be cancelled because of bad management. Our flight to Barcelona VY7821 was cancelled because of the storm here in London. We were automatically put on the next available flight which apparently was 48 hours later. Our return flight with Vueling would have been the same day as we get there so there was no point going anymore. We cancelled our hotel, got the car back from non-refundable parking at the airport. Now I found out that they cannot refund us for the return flight as I have booked both flights separately! Also, there was an earlier flight with a different airline which we could have used but they would not cover the cost difference... Very disappointed with this situation handling and lack of information.
When your flight is cancelled you will not be refunded what you paid, only their minimum.
Rude staff without any motivation, shut plane toilet without any reason and refused to serve
Reality nice airlines!
Terrible company. No customer service, they will not pick up the phone. Every single flight significantly delayed. And it’s not cheap
Why are they so loud when making announcements in the plane?
Deli
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