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Genesis of Edmond

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Edmond, United States

genesisofedmond.com
Genesis dealerCar leasing serviceCar repair and maintenanceUsed car dealer· Genesis dealer· Car dealer· Used car dealer· Used truck dealer

Genesis of Edmond Reviews | Rating 4 out of 5 stars (8 reviews)

Genesis of Edmond is located in Edmond, United States on 14137 N Broadway Ext #101. Genesis of Edmond is rated 4 out of 5 in the category genesis dealercar leasing servicecar repair and maintenanceused car dealer in United States.

Address

14137 N Broadway Ext #101

Phone

+1 4057572130

Service options

DeliveryIn-store shopping

Offerings

Car washOil changeRepair services

Open hours

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B

Ben Lee

If I could give 0 stars I would, the service department has now had my car for 7 weeks and counting, you think I nearly totaled my car with this time frame but I simply slid into a curb going 10mph and have only needed 3 parts this entire time, I have been told on 5 occasions that it will be ready and then I get the run around when it comes time to get my car. My service advisor is now dodging my calls but will pick up when my my sister or friend calls so I know he's purposely avoiding me when for the most part I've been pretty chill about this whole situation but at this point I'm over it and leaving an honest review.

G

Graeme Biggs

Sam was great to work with. Handled all negotiations over the phone/email. He sent personalized videos of the vehicles I was looking at and did a great job explaining the differences between them.

E

Erick Larson

I have purchased a vehicle from Edmond Genesis. One reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the last two week period they have set appointments to pickup or drop off my vehicle and have NO SHOW/NO CALLED 2 out of 3 times. They claim to field text messages so you can inquire as to the status of the repair. Texts to them with questions were ignored. I called to complain and was told a manager would call me back. They never bothered to call back. Also, earlier this year I had attempted to work with them on a collision repair/warrantee repair. I was assured they could coordinate both and made plans around their promises. After turning in the vehicle for repair, days later I got a call saying that the vehicle was ready and that the collision repair would have to be done separately. Edmond genesis has a problem keeping appointments & over promises while under delivering.

F

Felicia Sims

The salesman Brandon was excellent! With me thru the entire process as I purchased my new Genesis GV80! I will definitely recommend him to others!

C

Chad Ferrell

I had a terrible buying experience at Genesis of Edmond. I agreed to purchase a Genesis G80 through my business. I provided them all of the information on my business and come to find out they did the deal in my personal name. When I made them aware of it, they never have gotten me the paperwork to own it through the business. The finance manager (Brian) made promises of what would happen but didn't honor any of them. I'm stuck with a car with no title documents and my second temporary tag that's about to expire. Message to the General Manager was not returned. Genesis is a great car. Just don't buy it at Genesis of Edmond.

A

Andrew Brown

Worked with Lauren to have a recall handled and additional issues with my vehicle and she alongside Adam in Genesis sales have performed exemplary. No complaints, but haven't been coming here very long either. Only complaint is their loaners don't offer the similar trim of my vehicle, but that has nothing to do with the two employees who did everything they could (and then some), to be as accommodating as possible.

C

Christopher Brill

Deceptive. They had an advertised price on a G70 as "new". The same car had over 1,900 miles and worn leather seats. When I tried to buy it, I asked them not to run my credit until we agreed on a price. They came back and said the advertised price included a 4,200 discount ONLY if I used their financing. I told them no. I walked out. They hit my credit report with an inquire after I specifically told them not to. Very, very deceptive. Probably illegal.

J

Joesph Phillips

So far so good. We actually agreed to buy a car sight unseen trusting that the sales department could handle our requests and match what we test drove. The sales team was extremely knowledgeable and friendly, and not pushy. Have is a loaner to drive while we wait. Didn't give 5 stars because the finance department did what I guess all car dealership finance people do. The upsell on warranties was shady, and they didn't even quote us the actual price of the warranties, just the total monthly payments. And this was before they told us the monthly payment without the extras, so we had no baseline. Turns out they wanted to charge us 20% of the total cost (over 6k). I'll update the review when we pick up our actual car in a few days.

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