Gent, Belgium
Lauwstraat 74
N/A
+32 92211585
DeliveryIn-store pick-upIn-store shopping
Iv been there today. OMG very beautiful unexpected!!!!!
like
My first order from Petrens arrived in excellent condition, but I raised several issues with them regarding the second that they have not adequately responded to. My greatest concern was the very poor condition in which a Dendrobium victoriae-reginae arrived. It was seriously dehydrated and - as an experienced orchid grower - I am well aware that the canes of this plant are very narrow at the base and therefore liable to damage if mishandled. However, the plant was packed only in a loose sheath of paper which gave it no protection from being thrown around during shipping, and with no soft packing whatsoever around the vulnerable base. It had clearly been subject to considerable trauma during transit and as a result the main cane (most of the plant) had snapped off. As of now, the response to raising my concerns with Petrens has been weak, to say the least. As customers who pay a lot of money for postage and packing, we expect each individual plant to be packaged according to its specific requirements. The majority of plants no doubt arrive at their destination in good condition and there is always the risk of unfortunate accidents occurring in transit but in this case, the severe damage sustained by this plant was very clearly avoidable and is evidence of some very inexperienced procedures which, I believe, Petrens needs to rectify as soon as possible.
Best place for orchid species and hybrids ever, amazing store and great owner
Deli
The best companies in the category 'Deli'