Gilbert, United States
1528 W San Pedro St Ste 3
N/A
+14806596908
Some of the nicest people in the industry, I truly trust them to work on my home and recommend them to my family.
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From the beginning I was dealing with an air conditioning nightmare. I had 3 other companies come out and couldn't figure out what the problem was. They suggested a new unit or some experimental repair that just didnt feel right considering the unit is only 5 years old! After some back and forth with the other companies I finally had Affirmative Air came out and I have to say that this is one of the best A/C companies that I have had the pleasure of working with. From the start Ashley was very knowledgable and friendly on the phone. She sent Rocky out who arrived on time and presented himself very professional and friendly. He diagnosed the system very thoroughly and presented options in a way that was easy to understand. About an hour later he had me up and running which was great but what really made a difference is that this system is working better than it ever has since I had it installed 5 years ago! Thank you Rocky and Affirmative Air for the outstanding service. I definitely recommend them for your first call.
I have been a loyal customer to Affirmative since I bought my home in 2014. They've installed the two central systems my home requires and updated ducting for us. Since the start they've been nothing less than wonderful. This last weekend my Thermostat went haywire and we were out of A/C. Rocky called me back quickly and responded to text and follow-up calls to help guide me through the process. He, Ashley, Mike and the other team members who've been here (forgot their names off hand) have been AMAZING. Definitely worth an annual maintenace agreement. Thank you all for all you do for us!
The team over at Affirmative Air was amazing. They were quick to respond and come to our property, quick to accurately diagnose, and extremely fast to fix our air conditioner. I am truly grateful to Rocky and the team over at Affirmative Air. They have earned a customer for life!
Hired to fix ac. It worked for less than 24 hours. We asked them to send someone back out. We were promised a call from the tech as he was on his last call of the day (at 2pm). It is now 615pm and no o w has called. I have called every number listed online and they all go to Ashley's voicemail. There is no emergency number and Ashley is also not calling us back. Not only was this service covered by a home warranty company, but also refrigerant was not covered and that was paid for out of pocket. Therefore 2 people are being ripped off by the lack of customer service on a 113 degree day.
Ben and Ian came out to my house this morning and did a great job for us. They made sure to not only get my heater up and working again, but took the time to walk me through what had happened and what I can do to prevent it from happening again. I really appreciate their thoroughness and their kindness. I didn't know where my internal part of my unit was, but they asked the right questions, and made sure I knew where it was for future reference. I definitely would recommend these guys, and will be happily using them in the future.
I give this company a five star review for numerous reasons. Its starts with the office Ashley and Jamie, to the service man Carson all the way to the installation department Ian and Benny. The communication was very much appreciated, thank you for always keeping me up to date. Thank you Carson for answering your personal phone when i called with questions. The Installation guys did a great a great, fast, clean job, and even let me know their recommendations WITHOUT PRESSURE to buy anything. I will use you all in the future and spread to all my friends. Thanks again for your service.
They are a competent air conditioning repair place but their prices are extremely overpriced and unwilling to work with you or do repairs any other way else other than their own way. I recommend finding some other ac repair place.
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