Gillingham, United Kingdom
Unit 4a Gillingham Retail Park
$
+441634389870
N/A
Free parking very friendly, helpful and patient staff who took the time to go over options, allowed me to move things about and searched for alternatives whilst maintaining professional and friendly demeanour. Customer service cannot be faulted!! Store was well laid out and easy to move around. Visit focused on dining furniture, however there appeared to be a decent choice of side boards and settees with a bed department on the first floor. No hard sell.
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Excellent service from the staff, as always.. Still awaiting our sofa & the call centre has proved to be a bit chaotic, but the store staff are exceptional. Friendly, knowledgeable & easy to talk too & not as pushy as the other competitors, which is also very welcome...
I went to Benson for bed's inside Harvey's furniture and was impressed with the service. I am due to get my bed on Wednesday and so far I have been updated regularly. Well worth a visit.
Seen exactly what I wanted unfortunately couldn't be delivered for date I needed it
The staff here are about as helpful as a kick in the teeth. I ordered my very expensive table and chairs from here being advised it would take 4-6 weeks for delivery, I enquired 8 weeks late as no contact had been made they then stated there was order go back to the shop once back at Harvey’s Gillingham Kent they first stated no order had been place as no payment had been received, so I proved it had been then the worthless manager got involved, it felt to me like operating a computer or even a phone was well out of his capabilities as he required help for a younger member of staff. Then they found the order and 4 weeks later the items arrived in an old van with a hole in the roof, once my items had been unloaded the table had suffered water damage the driver tried to convince it would dry out and be ok, the granite had a crack in it! Was advised to go back to the shop, I cut that part out contacted head office where I felt I was treated like this kind of customer service was acceptable, I got my money back I would advise all to avoid this company at all costs.
Really friendly helpful staff that could not do more for you
This review is for Harvey's customer care... waited for 2 hours for no help...i bought settee and coffee table back in December from a very helpful man and coffee table delivered... had text to day my order was being delivered today..yes my settee... no another coffee table.. had got rid of my old settee... nothing to sit on... customer services really didnt care that i had nowhere to sit... cant sit on floor as i have problems with my legs and cant... the lovely guys at Gillingham have sorted out an armchair for me to loan... what a shambles... and no customer care... this does not make me say use Harvey's except for Gillingham guys...thanks to them
Quick to make a sale but I have had nothing but trouble since. Been to the shop 5 times over the last 3 months. The sofa I bought is to be delivered in the next week but the final balance has not been corrected. I will be cancelling the order if they don't make it right and deliver the sofa on the expected date.
Deli
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