Gillingham, United Kingdom
Courtney Rd, Rainham,
$$$
+441634235264
N/A
Went for a KFC takeaway at Courtney Road. First time we have been since last summer and we were very disappointed, something is missing from the recipe and the KFC special ingredients are not the same. The hot wings weren't hot/spicy at all and usually they are . The coating was very crispy but no taste and the variety meal was the same. The traditional KFC taste was completely missing. Hopefully it will return to the norm when we go back again.
like
This was the second time I've been here, and once again the food was piping hot and very tasty. My only complaint no napkins.
Food was great as usual however very disappointed to find out they are now not selling regular pepsi only sugar free options. Shame as I used to visit regularly for a pepsi
Staff at door. Young kid says one word. \WAIT\. Obvious as there was a queue in front of me I waited.. Eventually get to do the ordering. The guy behind the screen wearing a mask says \can I take your order?\ So I start to give my order and as I do so he starts talking to his colleague. They then both start shouting at a just east delivery guy. The man was queuing In front of me he then stood to one side as he was unsure if the process I assume. They're shouting you have to queue with everyone else. He said I was. They told him to go back and join the queue. Eventually they took my order. Ordered a gravy snack box. No boxes? Eating food eventually there was a big argument. This time with a deliveroo driver. Shouting at him to get out. I spoke with this driver who said we don't know where to stand one person says one thing another says something different. Please guys that work at KFC Gillingham. The big one near Tesco take a chill pill. Be nice to people. We are all struggling to do the best we can. Remember we are the customers and we pay your wages so have some respect. Shouting at what is essentially one of your contractors in front of families. Disgusting. Little bit of customer relation training required or a decent shift manager. Shame on you all. All 5 of you screaming get it to a man who is also only trying to make a living.
Flawless customer service is the reason for the two stars. The oil used in the preparation of the food was definitely stale by the taste of the hot food. The food's taste explains the restaurant's near desertion.
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