Ann Arbor, United States
1200 Earhart Rd
N/A
+1 7347696410
Being related to two employees I can report that bugs are a problem, and that folks are more concerned with cya than address the issue. I know second hand that employee escalated things are not as important as family members threatening to leave. I'm sure you are doing everything the budget allows... And that is the problem. You are working numbers on a spreadsheet. I know this because you talk about how much you spend on renovations, but a living wage for the folks that make your place work, that's not how capitalism works... You are getting this review because I need to fumigate my house and I am confident from pictures taken while on the clock, source was you.
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My dad went here for rehab after his stroke. They neglected him and it breaks my heart. Before he went in, he needed minimal rehabilitation on his left side as he was starting to gain strength, pivot, and drag his foot while using a walker. He came out of there worse than he went in. He came home and his left arm is stuck to his left side and his hand is all curled up. He can no longer pivot, and has lost most of his strength. The nurses do not answer call lights. A family member was there with him and it took the nurse 45 minutes to answer his call light. I'll never refer anyone here.
Was happy to bring my mother here for rehab as I used to work there and it was top of the line back then. The facility is clean and nicely arranged to feel more comfortable., staffing ratios are better than most rehab places, and the therapy personnel and really good at what they do. Unfortunately, however, in the two weeks my mother was there she declined dramatically and the nursing/medical staff did nothing to help her. In fact, wound care wasn't done when scheduled, medication issues, and failure to address her night time oxygen needs. My mother needs to strictly follow a low sodium diet and it was very difficult to get nutrition information to make the right meal choices. Also, I was told they can't accommodate a fluid restriction or even inform staff not to bring in the large amounts of water at shift change stating that patients need to be able to limit themselves. I had to keep making appointments with her regular providers to adjust her meds or seek help and ultimately take her to the emergency department myself because she was in trouble. Her condition was so poor they called for a critical alert and admitted her right away. My mother is seriously deconditioned and will really need rehab when she is discharged, but she is afraid to go back to Glacier Hills. Today her cardiologist told me he didn't think I should send her back there because her current poor health was their fault. GH is a preferred provider of Trinity Health so we thought this was the best place to send her; now I regret having taken her there in the first place.
My mother in law is in for rehabilitation with an opened wound. She had an issue which we feel put her at risk for an infection and when she asked for help she was pretty much told by her nurse she didn't have time. Dealing with a sick loved one is stressful enough without having to worry about the staff providing proper care.
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