Glendora, United States
1305 S Lone Hill Ave
$$$
+1 9093941410
N/A
Rented a truck last minute. I'm sorry I forgot to look ar the guy's name he was so helpful. If I need to rent again I hope he's there cause top notch c/s skills
like
These guys have always been great. Rich Especially has always really been fast efficient, knows his tools, and glad to work with me. Many times people who rent tools do not know how to operate a rented tool, so they complain. I've always been given great service, and the tools work well, they always check with me if I know how to use them properly. Rich is good to go over tools and operations, as well as check the basics out to make sure the tools are working well.
It was an easy process. In & out
Rented a chop saw here the other day. They failed to secure the gas cap and when I lifted it into my truck it sprayed mixed fuel all over my body. When I returned the saw a belligerent employee named David was an absolute jerk. He was defensive and rude and we had words. Screw this place, they suck. No way they get anymore business from me.
I've rented sod cutter here numerous times including my employees. The rentals have just become worse and worse. Not the service but the product. It's got to the point where I have just told my guys no more getting tools from this Home Depot. Today (5/30 7:15am) I rented a sod cutter. Sure enough drive belt is shot when I get it to the job. So Home Depot thing is call us and let us know and return it. New flash I have a full crew on the ground and we have to come up with a plan B game plan. I can't have my crew sitting around and waiting to go return it and rent cross our fingers one that is working. I REEEEEally wish Home Depot understood that. I rented it for a full day so I would t be rushed. I told back after about 4 hours on my lunch break which took us that long to do what we needed to do in place of the sod cutter instead of 1 hour. The department supervisor said she couldn't credit me back except to just charge us for 4 hours which out of principal is insane! That's what this is about. Cherry on top the gas is empty and I was eminded\ to bring it back full. I had to explain the kid I got it off from that morning didn't check and neither should I and seemed to be empty. I'm assuming whomever brought it back in the morning broke it and left it with no Gas. I'm the renter that's taking care of it, top off with gas, power washing it down, taking my own tools into HD for repairs which they have one right now. Advice for department \Supervisor\ one of the most important aspects of business is not just having the title its relationship building and taking care of your people. So for that here is a one star and we will be going elsewhere for tools and rentals. It's a shame we actually enjoyed going to this location.
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