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Scot Plants Direct

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Glenrothes, United Kingdom

scotplantsdirect.co.uk
Garden center· Plant nursery

Scot Plants Direct Reviews | Rating 3.7 out of 5 stars (5 reviews)

Scot Plants Direct is located in Glenrothes, United Kingdom on Crompton Rd. Scot Plants Direct is rated 3.7 out of 5 in the category garden center in United Kingdom.

Address

Crompton Rd

Phone

+44 1592772274

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

Dean Claydon

Rubbish customer service, rubbish customer experience. Plants I ordered arrived damaged, died after planting and despite early communications with the company there was no willingness to refund or rectify the issue.

S

Stella

Please, do not give these people your money, go elsewhere. There are so many places to choose from. I have never experienced such bad customer service from an online retailer or shop in my entire life. These people have strung me along for three weeks, demanding more pictures and have now just asked for more. Although, they have now told me if I want a refund for any of it, I have to send my whole order back of 25 bare - 'rooted' plants of which 20 a gardener spent a day planting as they had roots and need to planted asap, (these are basic box plants and are showing signs of dying) 50 x 8FT bamboo poles and a potted wisteria.. All of the elderberry had practically no root at all and the wisteria had snapped and hasn't shown any growth since delivery. I just have a five inch stick. SEE PICTURES All I have received is a rude, bad attitude and not one apology and now I'm also being accused of lying. I work hard for my money and chose to order from them instead of all the other places and this is how they treat you. I had to email twice to get an initial response, then again twice to get another reply and it took them 10 days to respond. I WILL UPDATE SITUATION. UPDATE RESPONSE TO REPLY This is a business that is opens 7 days a week and they took 10 days to respond to my email, there's no excuse for this. As you can see from their response to my review and all other reviews where there has been a problem, they do not care. They are more worried about defending theirselves. Saying 'damaged' is obviously alluring to me being a liar. Telling a customer that has bought 25 plants off you 50 x bamboo canes, that if I want to receive a refund for the faulty items, I will have to post the whole order back at my own cost isn't adhering to statutory laws.

P

Paul Allsopp

Ordered online and had an update as to when hedge plants would be sent.arrived well packaged and plants were in excellent condition.really impressed by quality and service provided.would highly recommend this company.thank you

L

Linda Dominique

Fast delivery just as expected. I have mostly ordered large pots from Scotplants and they have always been delivered very promptly (including this year). If pots weren't in stock I was notified promptly and was able to order once back in stock. My experience has always been good and I have ordered 4 or 5 times over the last 2 years.

J

Jean Attrill

Outstanding service with delivery 2 days of ordering from one end of the uk to the other. So many thanks. All plants arrived safely, well packed and excellent value for money. Now to plant. I want to add photos of the day they arrived and the plants today. I am so pleased with my growing hedge

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