Gloucester, United Kingdom
Barton St
N/A
+44 1452543000
Toilets
Wheelchair-accessible toilet
The doctors and nurses are great, but it seems the receptionists know more than the doctors. They are very rude.
like
Doctors are amazing and so are the nurses, especially Donna the asthma nurse who has now unfortunately left the practice. However the reception staff are rude!! They Never let you finish a sentence!! And Interrupt what your saying before you had chance to speak, and don’t send your prescription on time!! I work in the health profession myself so understand how busy your job is but that’s no excuse to be rude to people and cut them of mid sentence, I am constantly ringing back because they say they are sending a script to the pharmacy and 4 days later I’m still waiting, when I ring them back and say I’m waiting still they put me on hold before I finish my sentence and say it’s in hand!! Say that to the ambulance service when I’m having an asthma attack because you didn’t have the patience to listen to me when I’m trying to explain on the 4th phone call to the surgery!! The same reception lady has even been that quick to cut me of and put me on hold to another caller who was also on hold, she then realised her mistake and put the phone down on both of us!! Very unprofessional and let’s the surgery down!!
Very good doctors practice. Front desk are friendly and considerate and the doctors listen to you. Disappointing that there is no longer a call-back system from the doctors as this always seemed to be a sensible solution to unnecessary appointments
Nice Surgery with a good doctors. Anyway, the service should be more efficient....
I have to say this has to be one of the best doctors surgeries in Gloucester. Any time of the day this surgery has appointments ready for its patients. The staff are friendly and approachable. There are no long waiting times. The docotrs are interested in finding out the problem rather than fobbing u off with painkillers. Results of tests can be given over the phone which is good and convient for people who cannot attend the surgery. The surgery is clean and also has an online system in order to check ure health records. It is very easy to obtain an appointment at the surgery and on the plus the surgery tends to close late which is a bonus. The idea of doing blood tests at the surgery us convient and really good.... going to this surgery u are treated with complete respect and dignity. The wiating room is also amazingly designed.... it is clean and smells fresh.
Very clean. Level of service is one of the best. The GPs here really care and get to know you.
Very good staff and doctors
Charming and welcoming atmosphere
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