Gloucester, United Kingdom
Meteor Business Park, Cheltenham Rd E
N/A
+44 1452530336
Worst customer experience I have had. I bought a new house two and half years ago and paid for an alarm system to be installed as part of the build. During the 2 year warranty one PIR was faulty and I needed to contact them because the alarm was randomly going off. They attended to correct the fault and a PIR was replaced. During the visit I found the system was dated, it doesn't connect to the internet, it doesn't have remote monitoring, it will ring out on selected telephone numbers but this is an expensive add-on. I thought I would be contacted at the end of the warranty for a maintenance plan and as a wireless system it has a whole number of batteries to be replaced. I contacted them regarding maintenance and was informed they needed to survey the system cost 146 plus vat before they could maintain the system. I pointed out they installed the system so why did it need to be surveyed. They then said it wasn't registered which was apparently my responsibility although no documentation was provided to cover this point. I then pointed out that I had a call out during warranty so it must be registered. But no, that was customer service not maintenance, obviously they don't communicate with each other. I said I was happy to take out a maintenance plan at an annual cost of 81.45 plus vat plus materials but they showed no flexibility. They are hopeless to deal with and don't understand customer service. Needless to say I found a more responsive company who were registered maintainers for my system and the system was attended 2 days later at a substantially lower cost. The system is now discontinued!
like
If you see an Evans Clarkson sticker then be afraid, unfortunately Taylor Wimpey use them. I've had a number of issues with electrical items, but the worst was this poorly wired plug that was fitted on a fixed wire washing machine. The appliance had been arcing due to a poorly wired connection, as the pictures show the sheathing was not fully removed and probably had a loose neutral wire. Evans Clarkson refused to accept this as proof despite the work being under warranty with Taylor Wimpey. I'm just glad I got a competent electrician in.
Great company to work for. I worked here as an apprentice for two years working in multiple teams for a multitude of top builders (from small to large). Impressive support network and resources. High quality company with documented processes and procedures for everything. Excellent team leaders and good line managers that are willing to listen. The regional production managers are excellent and easy to talk to. Board of directors have a clear direction for the company and care strongly about their staff off and on-site. Strong emphasis on delivering quality work and getting it right first time which I like as it aligns with my own personal ethos. Communication from top to all levels of the hierarchy is efficient and well-controlled i.e. sharing latest technical updates organization-wide, latest updates regarding Health and safety, correct reporting procedures etc. I certainly felt looked after during my time here and developed good relationships with all staff. Whenever I had technical or non-technical questions, I felt confident I will find or get my answers easily. Training facilities in Gloucester are brilliant and certainly aided my learning/development as an apprentice. The lecturers are knowledgeable and passionate about teaching, this is evident in classes and during virtual lessons (due to COVID). I thoroughly enjoyed my time at college and always looked forward to college days. The way the apprenticeship is structured is great, offering a good balance between on-the-job training and classroom-led learning. Overall, a good all-round company that looks after its employees, possesses strong support network and always looking to improve as a business for both its staff and customers (builders and homeowners). If you are looking for an electrical apprenticeship this company will be great for you. From the multiple developments I have been involved with, customers/homeowners have been delighted with our quality workmanship.
Very bad company to work for, beware they treat you like slaves especially the apprentices. Working all hours for little money doing the same thing everyday, get an apprenticeship elsewhere to learn others things rather than new builds everyday.
Clarkson Evans installed my outside light at my house two years ago. It never worked. Two years later and they've been out 6 times and continually had the wrong parts or not completed the job. I still have no working light. The support team is very weak and clearly the back office systems leave a lot to be desired because there is a fundamental lack of organisation. You'll notice the only positive reviews are from the staff, not from the customers...
Deli
The best companies in the category 'Deli'