Gloucester, United Kingdom
Gloucester Quays
$$
+44 3330035883
N/A
DeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Coffee
Nice espresso special Christmas beans
like
Lovely staff and very friendly but a little understaffed I think! They don’t bus their tables inside very often and I found I cleaned tables everywhere. Outdoors it’s even worse. They don’t bus the outside tables at all and and the parking lot is littered with their cups and stirring sticks. One garbage can was overflowing with trash and a resident next door at the apartment I’ve seen regularly pick up trash. The rest of the quays is very clean which is why it’s a surprise to see (you don’t see it at Cafe Nero for instance).
Social distancing is very good Tablets cleaned before each use Staff friendly and helpful Changed my coffee because it wasn't hot enough without any fuss
Good coffee but very slow service, no hand gel, no soap in toilets, usually very impressed by staff etc not this time
I visited Costa inside the Quays shopping centre yesterday with my daughter. We are two professionals who uphold the utmost standards to customer care. We travel the Uk and always purchase Costa. The Quays Costa is never a pleasant experience when two particular girls are on duty Nat and Cole (presuming they have provided correct names). They lack attention, they are patronising and talk at you not to you, they don’t listen and particularly yesterday rude. We spend a fortune in a year in Costa due to our travelling to our contractors, I dread going into this Costa. I will be going to the new one opposite in future. I understand there is a height limit when drinks are done for health and safety but when visiting we come out with drink dissolved on one occasion it was two inches at a loss. So now I check, this was AFTER I asked for it to be topped up. As a company we work with Health and Safety and I don’t expect Health and Safety to be dictated to me when I visit this place, then be told: “I will be sacked” (the girl meaning her). Very disappointed. My daughter stood outside observed the situation and as I turned to walk away saw the host say something to the next customer of which I overheard and went back and said don’t be so rude. It was at this point my daughter went in and asked for their names. Only in this Costa is there attitude. Every where else we go is a pleasure.
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