Gloucester, United Kingdom
A40 Ross Road, Birdwood
N/A
+441452751008
As nice as pie when selling the car but if anything goes wrong with the car a different story. Only had car 5 weeks or so and it broke down. It turned out that all coil packs were faulty and the spark plugs were in bad shape and so had to be replaced. The limited warranty didn’t cover any of this and so I was out of pocket 549 to get car towed, diagnosed and repaired. Then some more weeks later , the car breaks down again and the fuel pump is knackered! Obviously the fuel pump is not covered On their warranty, so they refused to put anything towards that not even for a good will gesture! Here we are again on the side of the road -3rd breakdown After expensive repairs and the car is still not right! I wonder what it is this time! The best they can offer -if their warranty Covers it (Not worth more than the paper it’s written on) they will pay 50% of the labour and parts if i get to them 140 miles away! I question the quality of their cars and the absolute worthless warranty they offer! See you in court!
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As nice as pie when selling the car but if anything goes wrong with the car a different story. Only had car 4-5 weeks or so and it broke down. It turned out that all coil packs were faulty and the spark plugs were in bad shape and so had to be replaced. The limited warranty didn’t cover any of this and so I was out of pocket 549 to get car towed, diagnosed and repaired. Then some more weeks later , the car breaks down again and the fuel pump is knackered! Obviously the fuel pump is not covered On their warranty, so they refused to put anything towards that not even for a good will gesture! Here we are again on the side of the road -3rd breakdown After expensive repairs and the car is still not right! I wonder what it is this time! The best they can offer -if their warranty Covers it (Not worth more than the paper it’s written on) they will pay 50% of the labour and parts if I get it towed to them 200 miles away. I question the quality of their cars and the absolute worthless warranty they offer! See you in court!
Bought a car recently from these guys. I just felt the service could have been better; kind of sets you above the rest. When I came to view the car it was really damp from a supposed valet, a week later when I arrived to collect it, it stank inside. I have since re done the valet myself (1 week after collecting the car) and the water was dark brown and filthy; makes me think it wasn’t valeted?! Also it had not one drop of diesel in it. I limped down the road to the nearest station and after putting 5 in, it didn’t even come off the reserve! They also didn’t have the V5C which I had been told, but because of this DVLA would only allow me to tax for 6 months; which means I end up paying 20 more for the year; when I said I wasn’t happy with this as it’s costing me more; they just shrugged their shoulders... surely meeting me half way would be fair and show good service? I asked for new tyre caps (couple of pounds) and they said no ‘get them on ebay’; I suppose what annoyed me most is that they offered me less on my trade in car as said it needed two dents removed, but 45 minutes after I dropped it off it had been washed, shined, had the stickers removed, had the number plates changed (removing the EU emblem) and was on the forecourt for sale... which makes me realise it’s more about making money than actually good old service like putting a quarter tank of diesel in the car I had bought from them. When I messaged to ask if they had sent my old log book in to DVLA to be changed they didn’t even reply... Yes they did the MOT and fixed the things they said they would and I am not saying I would not buy another car from them; but I just feel if you have high end service then that makes you want to go back! ps - pic of the dirty water after I re valeted the car myself taking me 3 hours! Update - my V5C has now arrived and again more LIES - they had explicitly told me the car had had 2 previous owners, but on the V5C it says 3... What else have they lied about???!!!
A great business, really nice people who made the whole process straight forward and easy.
Not even worth that. Arranged the previous day to view a car the next. Got told to ring an hour beforehand which I did - no answer. I travelled there anyway which took an hour. No one around. Tried ringing again - no answer. Absolute time wasters. AVOID LIKE COVID !!
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