Gloucester, United Kingdom
Lassington Ln, Highnam
N/A
+44 1452529699
Toilets
Wheelchair-accessible toilet
Not what it used to be. Receptionists are rude and you are made to feel like a nusciance. Some of the doctors are nice.....Once you manage to get an appointment!
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Very very unfriendly surgery. I'm sure if I crawled through the door on my hands and knees they'd tell me there's nothing wrong with me. Awful!!
Appalling medical care.
Twice now the pharmacy at Alney practice has straight away said that prescriptions are 9 without asking if we pay for our prescriptions first(which I don't). My sister picked my last prescription up and paid the 9. Most pharmacy's ask you if you pay for prescriptions first. Might be something to consider!
This used to be a fantastic local Doctors surgery with great and caring staff. Now however I feel that the opposite is the case. If you are lucky enough to get an appointment it is a 50/50 chance of getting it in Highnam, which for me is an 11 mile round trip, or otherwise a 2 bus venture to Gloucester. The Level of care administered I feel is poor with a 'google it' approach rather than any examination or human interaction, the doctors now spend the time looking at the screen and not at the patient. The staff on the front desk are an obstacle to get past, with no warmth or customer service skills. It saddens me, as this used to be a wonderful local practice with great staff it has descended to a very low standard in a remarkably swift time. This Practice really needs to look back as to what it was, compared to what it is now.
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