Gloucester, United Kingdom
2 Southgate St
N/A
+44 3333040191
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Repair services
I came in today with my mum to swap over the account into my name and we were dealt with by an incredibly lovely young man, unfortunately I didn’t get his name but he seemed to be in his 20’s with brown hair and a gorgeous smile. He was happy, funny, chatty and I couldn’t have asked to be served by anyone better, I do hope to see him again when I next come into the store so I can thank him personally for providing one of the best experiences I’ve had in store, he really made my day. Best wishes to him, Olivia x
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went in to solve an issue with upgrading to new handset. I had seen the offer I wanted to go for, online.Just needed to sort out a few things that I couldn't do online. can honestly say that it is some of the best service I have received. Had a good chat and laugh whilst everything was being sorted. The issues were sorted out efficiently and with my requirements in mind. They even tidied up my account details. I came away with a new handset, on a deal that fulfilled everything I needed and was better than the online deal I had seen. it was a pleasure to be there, from start to finish.
Came in the shop on Monday to try and sort my fathers phone. Met at the door by a man that quite simple didn’t want to help at all. Explained the problem and was simple told the phone is fine not our problem. When asked what I should do then he said don’t know. Went over to EE for a different matter mentioned to them the issue and they had a look and did all they could to help and sort. Safe to say when contract is up will be switching to EE. If they can’t be bothered help or at least try !!!! We have three accounts with them. Gloucester shop really lets you down
Wanted to change my phone. Only got to the front door because of Covid restrictions. I was told they did not have the phone I wanted in stock. No offer of an alternative or offer to order one in. Did not step over the threshold.
Good service and excellent quality
Quick service as not many customers - they actually managed to unblock my number (bag containing old phone was stolen a few weeks ago) so I can make calls as well as receive them for which I am very grateful.
To be honest, one star is too good. Went in with an issue trying to top up my phone and was told by a rather unhelpful man that “the issue was an ongoing one and that I wouldn’t be able to top up until it was resolved!” On my journey home I tried a different approach, clicked a link in a recent text from Vodafone, and it let me top up straight away “I know I should of tried this first, but didn’t think of it as I thought the people instore could help.” Surly someone “apparently” trained by Vodafone on how they work should of been able to give me this advice to click the link and try that??
Whilst vodafone as a company have been horrendous I cant fault the people in the store here. Helped me with my issues and put up with my moaning about head office. Bit of a wait to be seen, but at least took time with me and wssnt pushy.
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