Gloucester, United Kingdom
24 Bamel Way, Brockworth
N/A
+441452651130
I made a payment for 1125.45 on the 17/08/2020 for a watercooler fountain, After receiving two damage coolers we eventually got a third unit undamaged. I paid for the extra for fitting and servicing, upon finding out that the fitting service is not inclusive of the plumbing side of the fitting i requested a refund. I got my refund of 273.60 on the 15/10/2020 Today is 11/11/2020, I am still waiting for an invoice for my payment of 1125.45 on the 17/08/2020 and the refund of 273.60 on the 15/10/2020. The watercooler provided is very smart looking and workes as it should. The service and comunicationfrom WCD is very poor and i wouldnt recommend to a friend or use again myself.
like
Helpful staff and quality goods and service.
wow wot a great team would tell the world to use this company very well run company and more than helpful thanks guys
Great experience from start to finish. Very informative staff members who helped aid my choice. The cooler is doing a great job keeping everyone hydrated.
Just came across them again as I was looking for bottled water , so I thought I would share my experience with them. This company is the most unprofessional company I have ever dealt with . I bought my water cooler, top of the range, button press not a tap. I started emailing my complaints including a recording so they could see how long it took to fill a glass of water. 1.24 minutes I think it was. After being passed around to various people one man kindly made arrangements for it to be collected and a new one would be delivered once they received mine. (3 months after my original complaint)I did voice that I preferred old fashioned tap cooler. Thinking maybe that was the fault with these new flashier coolers. So I received an old fashioned cooler. It’s so loud and again it drizzled the water. Took another recording, and sent it. The man called next day , baffled. Was going to speak to a colleague. Never heard back. Never received the 100 difference between the coolers. I’ve made previous complaints and nothing. This is a long review considering I never really make reviews to complain . But these people were a joke!!
Happy friendly and very professional hydration company. Great value for money. As a company director I'd highly recommend these guys! Not just because of the competitive prices and quality products but also for free hydration advice on equipment choices for both hot and cold products.
If I could give no stars I would. Really terrible customer service. Tied us down to a service contract then used the small print against us. Didn't recieve what we paid for. Disappointing.
Fantastic customer service, really friendly and helpful on the phone. They gave me great advice on the water cooler that would suit my requirements. Delivery and installation were also both very efficient. I would definitely recommend to anyone looking for a water cooler.
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