Golden, United States
17503 S Golden Rd
N/A
+1 3035585105
Kerbside pickupIn-store pick-upIn-store shopping
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Don't ever bring your vehicle here for an alignment. I had to come here three separate times and my truck still pulls to the right. The first time I came for my SCHEDULED APPOINTMENT, they waited an hour until they decided to tell me that they still hadn't even touched my truck because the car on the rack before me was having complications. They couldn't tell me about that when I arrived for my APPOINTMENT? I rescheduled and came back again and the same thing happened. Again, I made an APPOINTMENT and this time I waited 30 minutes before asking myself why my truck wasn't touched yet. Worst part is that there was absolutely no reason they hadn't gotten it on the rack yet. They did do an alignment though. Before the alignment the truck drove straight, but the tires were wearing funny. After the alignment the truck is all over the place over every bump and it pulls to the right. I mentioned this over the phone and came in for a third time. Luckily this time they got me in right away. I told them that I drive this vehicle on long highway trips mostly and that the pull to the right was important to me to fix. I insisted that they took it on the highway to test drive it for this exact reason. Apparently they didn't even bother. I got the truck back and low and behold the second I got back on the highway it pulled to the right still. After everything I had gone through and visiting on three separate occasions and them not addressing an issue that they created, I refuse to go back, not even to fix my problem. I just got back from a trip to California and I didn't even think it was possible, but my arm is actually sore from having to hold the steering wheel straight the entire time. This type of service is absolutely ridiculous and completely unacceptable. No person should have to go through what I have just for a simple alignment. I would never recommend this shop to anyone.
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The crew here at Big 0 Tires is the BESt! Always great customer service and they even went above and beyond getting us back on the river for an amazing float! Thanks guys!!!!!
I needed an oil change and tire rotation. I called on a Friday morning and asked if they had any availability. They told me to come down right away. They got me in almost immediately. They offered a free alignment check too. I didn’t have to wait long and the service advisor was friendly and knowledgeable. I got my car back just as clean as when I gave it to them. Definitely going back for any other service I’ll need in the future.
Great group of people working here!! Came in for a last minute repair because the dealership was to busy to get me in. I totally understand that walk ins may have a bit of a wait but these guys got me in and out and back on the road. Thanks!!
I had a freak \accident\ a flagstone pop up in my driveway and punctured a big hole in my gas tank. Of course I just filled it. Called Curtis and he was going to check if he could find a used one for a 2002 Lincoln Continental and he did. They replaced and installed a new fuel pump in no time. Awesome crew and awesome service. Been a customer since day one and highly recommended Big O tires.
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