Gosport, United Kingdom
2 Cranbourne Rd
N/A
+44 2392501666
Poor customer service and accounts keeping. My 92 year old mother had some work done by GHI and paid for it by debit card over the phone immediately. She was subsequently called 2 or 3 times by Gary asking for payment which she told him had been made. An invoice was also sent. When I, her daughter, called GHI it was eventually discovered that the person who had taken her payment over the phone had not checked the spelling of my mother’s name and the payment had not been credited to her. (You have to wonder where the money went when the bill was paid and how GHI lost track of it.) I then asked the accounts lady if she would send a letter to my mother apologising for their error as she had been a loyal customer over the years and was upset that they were asking her for money which she had paid. Lots of self justification and passing the buck followed. An apology to my mother would have been a simple kindly gesture but 5 weeks on nothing has happened. These are not people we would choose to do business with again.
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Would highly recommend GHI to any of my friends, excellent workmanship, could not be happier. Fitters left the work areas spotless.
Awful customer service with arrogant and rude workmen. Started extremely loud work at 7am waking all children in the house up. When approached the workmen pretended not to hear anything and we were told we had to put up with it. When they were asked to keep the npise down until an acceptable time they purposely got louder. Awful experience that lost a lot of future custom.
Highly recommend - replaced our dilapidated old conservatory with a beautiful new one, as well as putting up cladding on front and back of house. Lovely team of people and nothing too much trouble. Pleasure to deal with and couldn't be happier with the result.
The best in the area for Windows & doors. Richard and his team go more than the extra mile.
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