Granada, Spain
Calle Reyes Católicos, 63, 2ºPlanta,
N/A
+34 958806067
Incredible that in the midst of a Covid 19 perimetral travel restriction, these people will not refund the tickets to La Alhambra. We can't travel over Christmas holidays by Government decree, the Andaluz government also closes entry for tourists. We can't travel from Barcelona... and we will loos our ticket money because they will not refund! Ethically wrong and shameful that these sorts of practices still occur during a pandemic!
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Panic both a tour for the Alhambra with this company as I was told it is difficult to find tickets. Immediately after purchasing the ticket I came across much cheaper options and phoned the company. The lady I talked to assured me it was worth it because with cheaper tickets it is not possible to enter certain areas of the Alhambra, This is simply a lie. The ticket cost 19 Euro and for 6 euro anyone can purchase an audio guide too if they wish to, and the same ticket for 19 euro guarantee entry every area of the Alhambra. I was also disappointed as the tour was in Spanish, and when I phoned I was told it's my fault as I didn't choose the right language. I was not offered a refund or at least an audio guide. The person collecting us from some hotel nearby was extremely rude, he dragged me out of the toilets literally then hopped on his motorbike and told us where to go to meet him again. I want to however give a 5* to the tour guide, she was excellent and even tolerated my very bad mood in the start of the tour. Obviously, she has nothing to do with the Granda Travel Service. All in all, do not waste your hard earned 39euro, you will get entry everywhere for the price of 19 euro.
Maria Carmen Parades Cruz, thanks for the nice and interesting tour we had today at The Alhambra.
Last Oct. 25th, we toured the Alhambra with our guide Maria. She is very knowledgeable and has the facility to communicate with the tourists. we highly recommend Maria.
SCAM - SCAM -SCAM. Don't use them as they are rip off. Please use official website . I paid 389 for 4 people, I was 20 mins late at the meeting point and I called the office, they were laughing and told me you just lost your money. I called them again and they were speaking in Spanish and refused to answer. Very disappointed as I lost 400. Please use official website not them.
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Deli
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