Grandview, United States
12120 Grandview Rd
N/A
+1 8165333425
It been stated already but true, I rent from the facility when they were Star Storage and since RED DOT have taken over the customer service and support is ridiculous to say the least. Over the last couple of months all Iv'e had is nothing but issues with them ranging from not being able to access my units and even to the point of finding another vehicle parked in my rented spot, Red dot response was just find another available spot to use. Problem is that I had that specific spot as to be able to park my camper trailer in, there is no other spot large enough to fit it in. Not to mention my contact is for a specific spot not just anywhere i can find. As a veteran I recommend just avoiding this company. Oh I an have had two break in where my stuff was there, to include my camper be vandalized and windows broke out and all they have to say is there is nothing they can do about it. I have been locked out 3 time now because of system issue and unable to get a hold of customer support. I honestly recommend that you us another reputable company it will definitely be better in the long run. You will save yourself a lot of headaches or even loss or damage items.
like
Since Red Dot bought this local storage location, the friendly customer service and general condition of the units and property have degraded to the point we don’t feel safe renting here any longer. The only thing that’s gone up since Red Dot took over are the rates. There are comparably and much cleaner units within easy driving distance. Why anyone would rent anything from this dump is beyond me.
Someone broke into my unit and stole items Homeless people just walked in and out of the place and the cameras don’t work properly nobody saw nothing.
I can't get my door open and can't get a hold of anyone to get it open
Ive been renting my unit for almost 3 years. Chose this facility becsuse it was accessible 24/7. Soon after Red Dot took over hours changed without no notification costing me money when I showed uo with a moving truck around 8pm and couldnt get in. Its one thing to change hours but 1. hours should be posted outside the gate and 2. hours should be changed to times that make sense. Mon thru Sat they close at 7pm and sunday at 530 pm. Why the difference i dont know but 9pm closing time or even 10pm makes more sense especially in the summer when its not so hot.
Clean place well kept
Seagulls.
Deli
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