Grandview, United States
1415 Main St
N/A
+1 8002758777
Delivery
Wheelchair-accessible entrance
Could be a lot better but ok...... talking about the customer service
like
Says closes 5pm but always closes about 5 minutes till 5pm
This location has very bad customer service and is rude and not helpful to your questions or concerns. They treat you as if you are bothering them and that you should know how there business is ran on a daily basis. The keep repeating there selves as if you don't understand it comprehend. Things should be explained properly of how long things take to process or to receive your mail. They also needs a new process for you to receive your deposit back for returning the keys to the mailbox for living in one of the apartment complex mailboxes. I lived in an apartment for 6 years and didn't remember or even keep the receipt of that but I had my lease to show them but they still refused....even the management contacted them to let them know that I've lived there and still nothing. Terrible service and wouldn't recommend no one to do business there!
I'm only reviewing the passport section of this post office. I arrived on a Saturday after 11 expecting to submit my application, but they had a 'Passports Closed' sign up. I asked if they were reopening for Passports before noon and they said they're only open until 11 for passports. When I said their site said they're open until 12, they said I must have not been looking at the passport site. I understand that they may have different hours for different services, but it would have been really helpful to have seen that information on THEIR website. That said, a lady was very kind and drew me a map (my phone was broken) to the next closest location. I appreciate her help a LOT. I hope they add their complete service hours to their web information soon.
I have to come here quite often and each time is usually unpleasant. The workers are generally very snippy. They treat customers as if they should know the intricate dealings of the post office. Almost none of their signage is correct. And if it is its confusing or posted in an odd spot. Not helpful at all. My latest dealings with them I went up and asked a question for an international package. She didnt answer the question just gave me a slip to fill out that \was over there\ indicating the other room. After filling it out I had to go to a different clerk who then sent me away again to complete something else, because I wasn't given all directions initially.
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